Studio Fitting Specialist

PGA Tour Superstore

98d

About The Position

At PGA TOUR Superstore, we’re always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis. The STUDIO Fitting Specialist works in partnership with all store associates and the store leadership team to provide an exceptional shopping experience and execute company directives. The STUDIO Fitting Specialist is a champion of the PGA TOUR Superstore ‘Customer First’ philosophy, and provides a world-class experience aligned with our Mission Statement: “Inspire People to Play Their Best, and Grow the Game”. This specialized position provides a unique fitting experience utilizing an assortment of technology, fitting components, and fitting techniques that are incremental to what is offered through our free club fitting service.

Requirements

• Strong listening and interpersonal skills.
• Good verbal and written communication skills.
• Good business skills and ability to develop solutions to common problems.
• Basic computer skills with a working knowledge of Microsoft Office and the Internet.
• Ability to organize multiple priorities and accomplish several tasks throughout shifts.
• Ability to implement established/proven fitting principles while utilizing new or advanced fitting technology.
• Ability to apply an understanding of ball flight principles to evaluate a customer’s individual needs.
• Ability to identify and describe the characteristics of club components and their impact on ball flight.

Nice To Haves

• Original Equipment Manufacturing Training.
• Vendor training certification.
• Three to five (3-5) years of club fitting and golf equipment sales experience.

Responsibilities

• Ensure that every customer receives world-class customer service while creating a unique and fun, appointment-based club fitting experience.
• Provide outstanding customer service by greeting and acknowledging every customer, aiding customers by listening to their needs and responding with applicable solutions.
• Execute a specialized fitting experience, providing a unique illustration of specialty golf club components available from key vendor partners.
• Assess each customer's needs by determining their level of play and find the most effective product for them.
• Educate customers on club and ball technology, club components, and related fitting techniques.
• Be an expert in the use of industry-leading club fitting technology, including various launch monitor technologies.
• Teach and train other associates on fitting techniques and product/set makeups.
• Address customer concerns and resolve them to the customer’s satisfaction.
• Maintain a high level of product and industry knowledge.
• Complete work lists and bulletin directives on a timely basis.
• Assist with floor moves, implementing merchandising standards, and display maintenance.
• Walk the work area(s) daily to correct issues and ensure implementation of merchandising standards.
• Adhere to approved loss prevention programs that minimize inventory shrinkage.

Benefits

• Equal Opportunity Employer.
• Diverse and inclusive work environment.
• Access to award-winning product knowledge training.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees