Studio Entrepreneur - Services Businesses

Human Agency•Boston, MA

6h•Onsite

About The Position

We're scaling rapidly and have a growing pipeline of opportunities that demand exceptional talent across disciplines. Our mission is to bring on individuals, from creative producers to technical experts to entrepreneurial leaders, who can help us realize this next chapter of growth. We are a company of doers. Leaders roll up their sleeves, teams work flat, and everyone contributes to what ships. Titles don't insulate us from feedback or basics. We invite critique, learn quickly, and keep raising the bar. The best ideas win here, no matter where they come from, because clients trust us to deliver the strongest outcomes every time. Our clients' missions, products, and bottom lines are sacred. We immerse ourselves in their world, becoming stewards of their goals and partners in solving big problems. Every product, strategy, or asset we create must be both beautiful and functional; practical, usable, and designed for real-world impact. Humans are our most valuable resource, and we only grow by hiring people who push us forward. Across strategy, engineering, design, data, and operations, we seek out teammates who raise the bar and make us better. Always hire up, never down. We partner with organizations of all sizes to explore, design, and implement AI strategies that are secure, scalable, and human-centered. We believe AI should amplify human potential, not replace it, and we build with that conviction in every engagement. From advisory and tooling to implementation and education, we meet clients where they are and help them integrate AI in ways that align with their mission and values. Our goal is to empower teams to work smarter, move faster, and unlock new possibilities through thoughtful, responsible innovation. And through it all, we lead with purpose, love, and adventure. We do meaningful work with people we care about, and we make the ride an adventure worth taking. Because at Human Agency, who we are and how we work are one and the same. The roll-up economy in physical services is fundamentally broken. Private equity is buying HVAC companies, landscaping crews, and electrical contractors at absurd multiples because they believe the moat is scale. We think the moat is smaller than everyone assumes, and AI changes the entire equation. You're going to prove it by running one yourself. Not advising. Not theorizing. Running. You'll launch and operate a physical services business in Boston from day one, treating AI as your entire back office. One exceptional tradesperson supported by intelligent systems for scheduling, diagnostics, customer management, hiring, and growth. You're the operator. AI is your COO. This is a venture studio build, not a consultancy project. We have initial demand lined up to support breakeven at launch. Your job is to make the unit economics work, prove the model scales, then help us replicate it. If you're the kind of person who sees a broken market and wants to show everyone how it should be done, this is your shot.

Requirements

You've started or run something before — ideally from zero to revenue. Could be a business, a project, a side hustle. You know what it takes to get something off the ground and keep it running.
You're comfortable in the physical world. This isn't software. You're managing trucks, tools, schedules, customer homes, and real humans doing skilled labor. That doesn't intimidate you.
You understand AI deeply enough to architect systems around it. You don't need to write the models, but you know how to design workflows where AI does the heavy lifting and humans do what humans do best.
You've shipped things that matter. Show us a business you ran, a product you launched, a project you led from concept to outcome. Evidence beats credentials every time.
You've hired and managed people in ambiguous contexts. You know how to evaluate talent, set clear expectations, and hold people accountable without micromanaging.
You see broken markets and want to fix them yourself. You're not interested in writing a think piece about what's wrong with the roll-up economy — you want to go build the alternative.
You thrive in high-agency, low-structure environments. Nobody is going to tell you exactly what to do. You figure it out, make the call, and move forward.
You default to action. When you see a problem, your first instinct is to fix it, not to wait for someone else to handle it. You'll set up the Google Business profile, post the Craigslist ad, and take the customer call yourself if that's what it takes.
You're intellectually honest about what's working and what's not. You run experiments, track results, admit when something isn't working, and iterate quickly.

Responsibilities

Launch and operate the business end-to-end. You're CEO from day one. Build the brand, hire the first tradesperson, set up operations, and deliver real services to real customers in the Boston market.
Build AI-driven operating systems for everything non-technical. Scheduling, customer intake, diagnostics, job tracking, review generation, hiring pipelines, and quality control all run through intelligent tooling you design and deploy.
Own hiring and managing a lean team of trade professionals. Use AI to source candidates, assess fit, onboard efficiently, and scale the team as demand grows. You manage people, but AI handles the workflows around them.
Run the P&L with full accountability. Revenue, costs, margins, cash flow — you're responsible for making this business profitable and sustainable from the start.
Prove the model and scale it. Once the unit economics work and the systems hold, document what you've built and help us replicate it in other markets and verticals.