Studio+ Customer Growth Consulting - TMT - Manager

EY•Atlanta, DC

12d•Hybrid

About The Position

We are seeking a seasoned Growth Consulting Manager to lead customer transformation programs from vision to execution for our clients in the TMT sector (Technology, Media, Telecom). This role focuses on shaping strategy, designing future state experiences, and leading cross-functional teams across multiple channels to deliver measurable business outcomes for our clients. The ideal candidate is equally adept at setting clear transformation strategy and roadmap and managing execution of initiatives. The ideal candidate brings a strong foundation in growth, marketing, customer transformation, digital delivery, and consulting leadership, with an understanding of how emerging capabilities—including data, automation, and AI—are beginning to reshape customer engagement and marketing operations. You do not need to be an AI or Technology specialist, but you should be informed, curious, and able to incorporate evolving capabilities into modern customer programs. This candidate will help grow our marketing practiceby managing high impact consulting projects, contributing to business and practice development, and training senior consultants and consultants.

Requirements

Bachelor’s degree in marketing, Communications, Design, or related field; advanced degree a plus
7+ years of experience in growth, marketing or customer experience consulting roles
Proven track record leading growth strategy and execution programs and/or customer‑facing transformation initiatives from strategy through execution
Expertise across growth strategy, performance marketing, marketing processes and organization design, martech, CRM, campaign development & activation across paid and owned channels
Significant experience in any of the following sectors: Media & Entertainment, Technology, Telecommunications
Experience managing large global teams in distributed, hybrid, or offshore/onshore models
Demonstrated ability to balance strategic oversight with hands-on direction
Excellent communication, storytelling, and problem solving‑solving skills
Strong client-facing presence with the ability to influence stakeholders and propose solutions complex business challenges
Passion for mentoring and developing talents
Curiosity and/or experience in AI-driven marketing
Willingness for travel as follows: in office 2-3 Days/week, 50% domestic travel
The ability and willingness to travel and work in excess of standard hours when necessary
Access to reliable transportation to/from the EY office and client sites. A driver’s license is strongly recommended as ride share and public transportation options may not be available in all locations

Responsibilities

Marketing Transformation Leadership: Define the transformation vision and roadmap across marketing strategy, operating model, and execution for clients in the TMT sector.
Team Leadership: Lead, inspire, and mentor a team of growth strategists, martech/data specialists, designers and marketing operations specialists
End-to-End Transformation Delivery: Oversee the design and implementation of scalable growth & marketing ways of working - including planning, workflow, governance, and AI-enabled content and campaign operations
Client Relationship management: Act as a trusted partner to client growth, marketing, digital, and customer experience leaders - aligning stakeholders, driving decisions, and ensuring measurable outcomes
Practice Growth: Support the Practice leaders by developing commercial proposals, packaging solutions and offerings, developing thought leadership, and helping with recruiting
Innovation & Enablement: Build continuous understanding and knowledge of the latest AI-driven marketing innovation and tools, and how they can be applied to drive personalization at scale, improve campaign effectiveness and efficiency, and optimize processes and operations

Benefits

Lead high impact‑impact growth, marketing, and customer transformation programs at the intersection of strategy, experience, and delivery
Work closely with senior clients to shape how marketing can drive more growth and deliver better experiences, with more effective technology and operating model
Build future‑ready skills while staying grounded in practical, outcome‑driven consulting
Grow as a leader in a rapidly growing practice
A collaborative culture that values creativity, innovation, and client impact
Access to cutting-edge AI and digital marketing tools
comprehensive compensation and benefits package
medical and dental coverage
pension and 401(k) plans
wide range of paid time off options
flexible vacation policy
time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being