Studio Associate

Lucid Motors•White Plains, NY

2d•Onsite

About The Position

At Lucid, we are dedicated to introducing captivating, luxury electric vehicles that enhance the human experience and push the boundaries of space, performance, and intelligence. Our vehicles are designed to be intuitive, liberating, and forward-thinking for the future of mobility. We aim to lead in the luxury electric era by focusing on great design, where every decision serves the individual and the environment. We foster a community for innovators who seek to make a significant impact and contribute to a more sustainable future. As a Studio Associate, you will be a key part of building the Lucid brand, which is centered on sustainability and the human experience. Your primary responsibility will be to deliver exceptional, personalized customer interactions. We are looking for a motivated, engaging, and quick learner with a desire to provide memorable customer experiences. Success in this role requires incredible communication and conversational skills, with the ability to recognize subtle social cues. You will also support the studio team with various tasks, consistently promoting the brand and facilitating the customer journey.

Requirements

Exceptional people skills including strong oral and written communication, empathy and active listening ability.
Ability to deliver outstanding customer experiences in a fast paced and dynamic environment.
Conscientious, responsible and reliable.
Curiosity and passion about electric vehicles and the premium vehicle market and competitive landscape
Comfortable operating in ambiguous retail environment
Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation.
Flexible availability including extended holiday mall hours, holidays and weekends
Valid driver’s license with no suspensions within the past year.
Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire

Nice To Haves

Completed, or working towards, Bachelor's degree or equivalent is preferred.
Familiarity with CRM tools a plus

Responsibilities

Be a critical Lucid Ambassador; the first point of engagement guests will have with Lucid
Welcome guests in an engaging, courteous and sincere manner
Demonstrate excitement and create intrigue about Lucid products
Effectively gauge customer needs through personalized interactions and insightful questioning.
Maintain and build a robust customer pipeline through disciplined practices.
Utilize Salesforce as CRM tool to track and manage customer interactions with consistent and timely engagement
Conduct test drives and articulate desired points of interest ensuring an exceptional experience while driving Lucid vehicles.
Take initiative to understand competitor models and packages in order to educate customer on why Lucid
Effectively communicate the benefits of Lucid products and being a member of the Lucid community
Gauge guests' requirements and interests to deliver a personalized and relevant interaction
Be responsible for lead capture and progression of guests through initial part of the Lucid journey
Manage and overcome customer challenges in a cordial and calm manner
Ensure all studio assets are presentable and consistent with the Lucid brand image
Keep a keen eye on any pain points or bottlenecks observed during daily studio operations, think creatively and offer improvement suggestions
Remain available for ad-hoc activities to improve studio operations and customer experiences
Support local marketing initiatives and events to build brand awareness
Maintain a continuing desire to learn and develop to progress your career with Lucid Motors
Assist with daily operations as needed