Mile High Run Club-Santa Monica Studio Associate

FL Studios LLC•Santa Monica, CA

2h•$18•Onsite

About The Position

As a Studio Experience Associate, you are the heartbeat of the studio. You set the tone for every member and guest interaction; from the warm welcome at check-in, to ensuring the studio is clean, safe, and ready for every class. This is a service-first, community-driven role that blends operations, hospitality, and brand energy. You’ll thrive here if you’re passionate about wellness, love connecting with people, and can balance detail-oriented tasks with genuine human connection.

Requirements

1+ year of customer service, hospitality, or fitness studio experience (preferred).
Passion for fitness, wellness, and building inclusive communities.
Excellent communication and interpersonal skills; ability to empathize and problem-solve in real time.
Tech-savvy: comfortable using tablets, POS systems, and scheduling software (training provided).
Highly reliable, punctual, and detail-oriented; thrives in fast-paced environments.
Flexible availability, including early mornings, evenings, weekends, and holidays.
Able to stand for long periods of time and move around the studio.
Comfortable lifting up to 45 pounds and performing light cleaning/restocking.
Willing to assist with minor studio/equipment setup.
Able to work in an energetic environment with music and frequent class transitions.

Responsibilities

Greet members, first-time visitors, and guests with warmth, professionalism, and brand pride.
Provide onboarding support for new visitors including studio tours, class preparation, and account setup.
Proactively engage with members before and after classes to foster community and elevate the member experience.
Assist with locker support, retail inquiries, and account troubleshooting.
Manage check-ins, bookings, payments, and waitlist procedures across studio platforms (Mindbody, ClubReady, or equivalent).
Support daily operations including opening and closing the studio, laundry, restocking supplies, and light cleaning.
Partner with instructors and team members to ensure smooth class turnover and excellent in-class experience.
Maintain a safe, clean, and branded environment across all spaces (studios, restrooms, locker areas).
Uphold studio aesthetic and energy to align with brand presentation standards.
Represent the studio in the local community, supporting grassroots marketing, wellness fairs, and studio-hosted events.
Contribute to cultivating an inclusive and accessible community that celebrates diversity and encourages all voices.