About The Position

This role provides administrative and operational support to the Student Services department, focusing on delivering a positive experience for visitors and supporting staff. This role includes desk duties, campus tours, event support, and general administrative tasks. Ideal candidates will have strong organizational skills, a proactive attitude, and the ability to maintain a professional demeanor while representing Baylor.

Requirements

  • Attire: Baylor University t-shirt and jeans with close-toed, work-appropriate shoes. Only Baylor outerwear or neutral attire without logos allowed. No sweatpants, pajamas, or unapproved footwear.
  • Professional Conduct: Maintain a positive and respectful work environment, adhere to proper hygiene, and prioritize work tasks.
  • Work Ethic: Commit to scheduled shifts. This is a work-first role; studying is allowed if time permits.

Nice To Haves

  • Familiarity with Baylor’s campus and student culture.
  • Strong communication skills and a customer-service-oriented mindset.
  • Experience with Microsoft Teams and basic email and phone operations is helpful, though training will be provided.

Responsibilities

  • Front Desk Management: Maintain a clean, organized desk area; be at the desk during shifts except for lunch breaks, bathroom breaks, giving tours, or assisting staff with projects.
  • Visitor Assistance: Welcome visitors, answer questions, give campus tours, and help students with inquiries.
  • Communication: Answer phone calls, respond to general email inquiries, transfer calls as needed, and utilize Teams for communications.
  • Support Staff: Offer assistance to Student Services staff at the beginning of each shift; perform administrative tasks and event preparation.
  • Events: Assist with alumni reunions, pinning ceremonies, Preview Day, and similar events.
  • Clock In/Out: Sign in on the computer and manage timecards accurately; follow lunch break policies (1-hour lunch for full shifts, none for half-day shifts).
  • Locker Assignment: Support students with locker assignments, including documentation and lock handling.

Benefits

  • This position offers an hourly wage and opportunities to participate in Student Services events for additional paid hours.
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