Student Worker - Technician, Classroom Technology

University of Nevada Reno • Reno, NV

3d

About The Position

The University of Nevada, Reno is seeking to hire Technicians. Classroom Technologies (CT) Technicians provide technical support and customer service that are critical to the effective operation of technology in campus classrooms.

Requirements

• Candidate must be enrolled at the University of Nevada, Reno

Nice To Haves

• Candidate has interest and aptitude to learn new technology
• Candidate has working knowledge of Microsoft Windows and Office products, specifically Word and Excel
• Candidate is familiar with Google suite of applications and rudimentary database knowledge
• Candidate can confidently navigate the internet and other web-based applications
• Candidate has clear written and verbal skills
• Candidate has the ability to accurately document verbally gathered information and steps that have been performed for tracking and training purposes
• Candidate has experience with Mac/Apple products as both Mac and PC platforms are supported
• Candidate has experience working with audio, video, switching, display or control system technologies

Responsibilities

• Answer phone calls from professors, students and administrative personnel in need of assistance with classroom technologies.
• During phone calls, technicians gather accurate information under sometimes stressful conditions.
• They must accurately and with attention to detail enter this data into a call tracking system to be disseminated to other support staff in a timely manner.
• Assist in maintaining equipment inventory, physical counts, and enter gathered data into the TLT inventory system.
• Perform routine maintenance on and cleaning of equipment, as well as keep rooms stocked with consumable items.
• Assist other support staff on occasion
• Complete other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed