Student Worker - Customer Support Specialist

Grand Canyon Education • Phoenix, AZ

195d

About The Position

Grand Canyon Education (GCE) is seeking a Customer Support Specialist to support the mission of Grand Canyon University through GCE's IT department. The purpose of the Customer Support Specialist is to provide exemplary customer service and resolve inquiries or roadblocks students encounter at Grand Canyon University.

Requirements

• Must be customer service focused.
• Must have a positive attitude and a willingness to learn new concepts.
• Must have basic knowledge of Microsoft Office programs such as Word, PowerPoint, and Excel.
• Must have basic knowledge of PC or Mac computer navigation.
• Must have the ability to think critically.
• Ability to type 30 wpm while interacting with callers and system-based tools.
• Must be willing to work some nights and/or weekends.
• May be required to take a job assessment test.

Nice To Haves

• Commitment to this role for at least one semester is strongly preferred.

Responsibilities

• Provide stellar customer service over the phone.
• Deliver excellent live chat support for all students.
• Utilize critical thinking to troubleshoot and resolve computer issues students may be having while using GCU systems.
• Become familiar with LMS, Student Portal, GCU Media, and eBooks.

Benefits

• Employment is contingent upon the satisfactory outcome of pre-employment screening activities, including a background check.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees