Student Work Study Student Accounting Office

St. Olaf College•Northfield, MN

1d•$12 - $13•Onsite

About The Position

Serve as the first point of contact for students, families, and staff at the combined Student Accounts and Financial Aid front desk. Provide courteous, timely, and accurate assistance in person, by phone, and via email. Support administrative functions and ensure compliance with institutional policies and FERPA guidelines.

Requirements

Strong interpersonal and written communication skills
High level of accuracy and attention to detail
Ability to multitask and prioritize in a busy office setting
Working knowledge of Microsoft Excel and basic office software
Ability to handle financial transactions responsibly and accurately
Comfort interpreting financial information and explaining it clearly to others
Ability to maintain strict confidentiality and adhere to FERPA regulations
Willingness to learn institutional systems and departmental procedures
Professional demeanor and reliability

Responsibilities

Welcome visitors and manage front desk operations, including appointment check-ins and scheduling through Google Calendar and Book An Appointment tools
Respond to student, faculty, and staff inquiries in person, by phone, and via email regarding student accounts and financial aid
Route individuals to appropriate campus offices when needed
Review weekly communications and task lists to remain informed of departmental priorities
Scan, link, proof, purge, and check in documents within institutional systems while maintaining accuracy and confidentiality
Process payments, issue receipts, manage cash advances, and handle credit payouts
Prepare and route scholarship checks for posting
Interpret and explain student account statements, including charges, credits, and balances
Provide general guidance on financial aid policies, procedures, timelines, and application steps
Assist students in understanding components of their financial aid packages and required documentation
Organize and maintain financial aid records in compliance with FERPA regulations
Support the Student Accounts and Financial Aid teams with administrative and operational tasks as assigned