Student Union Assistant

Chapman University Careers•Irvine, CA

1d•Onsite

About The Position

In support of the Student Affairs Learning Outcomes, the Argyros Forum Student Union provides programs, resources, and services to cultivate students’ connection to the Chapman community, knowledge of on-campus involvement opportunities, investment in school spirit and pride, and overall success as a Chapman student. The Student Union Assistant is responsible for ensuring the efficient delivery of services and resources provided through the Argyros Forum Student Union, with an emphasis on ensuring a positive experience for students and other members of the Chapman community. Along with professional staff and in collaboration with the entire Argyros Forum Student Union team, the Student Union Assistant strives to create a welcoming environment that will contribute to the University by building community, increasing students’ pride in Chapman University, and ensuring facility operations are organized and supportive of evolving student needs. There are three primary functions of the job: reception desk management, facility operations, and programming (community building, entertainment, and voter registration programming). All Student Union Assistants are employees in the Department of Student Engagement and the Division of Student Affairs.

Requirements

Because of the student-facing nature of this role, remote work is not permitted.
Student employees are encouraged to use sick pay when it is needed and available.
Availability to work at least one opening and one closing shift per week (Sunday – Saturday, 7:45am opening, closing 10:15pm)
Ability to provide a minimum of 20 hours per week of availability
Commitment to teamwork, customer service, collaboration, conflict resolution, and providing service to students.
Ability to exercise initiative, work independently, and hold high standards of dependability and accountability.
Ability to work with a diverse group of individuals at all organizational levels, both inside and outside the University.
Ability to use tact and diplomacy and maintain a high level of confidentiality.
Strong time management skills, including punctuality to arrive at shifts on-time, and the ability to prioritize duties when faced with interruptions, distractions, and fluctuating workload.
Effective written and verbal communication skills
Possess attention to detail, the ability to accept direction, willingness to work and learn from colleagues and supervisor, and commitment to apply feedback to work performance.
Willingness to accept direction and changes to responsibilities as determined by supervisor.
Courteous and confident demeanor when delegating and holding others accountable.
Ability to learn and use standard office equipment and various software programs

Responsibilities

Reception Desk Management
Proactively greet guests as they approach the reception desk.
Provide excellent service to all guests in the Argyros Forum Student Union.
Provide accurate information regarding Chapman University and the Campus Center at Rinker.
Gather and confirm information to provide guests with a full and complete response to their need(s).
Wear required name badge and present: a positive image of Chapman University employees, specifically the Argyros Forum Student Union team. an image of an individual who understands themselves to be responsible for tracking the safety of the building environment, serving faculty/staff/student guests, cultivating a welcoming and engaging environment, and maintaining facility tidiness.
Maintain a clean and professional desk environment, minimizing clutter and prioritizing organization.
Limit desk presence to other Campus Center employees (non-employees aren’t permitted behind desks).
Distribute Community Supported Agriculture boxes to approved list of subscribers.
Facility Operations
Prepare facility for daily opening/closing by following established procedures.
Complete hourly active laps of the facility to identify, respond to, and report concerns pertaining to safety, cleanliness, maintenance/repair, and functionality of provided resources/services and ensure the facility presents a welcoming environment.
Perform routine cleaning of high-touch surfaces and collect/dispose of trash during each shift to ensure regular attention to cleanliness.
Organize and return furniture and equipment to its designated/intended location.
Ensure music programming is limited to non-explicit and licensed content.
Assist in installing rotating gallery exhibits and facility décor.
Assist with the administration of the Global Citizens Wall.
Post signs, daily schedules and other administrative tasks as required.
Ensure programs/services are implemented in accordance with University policy.
Programming
Participate in the staffing of community building, entertainment, and voter registration programming within the facility during daytime and evening hours.
Ensure all programming is facilitated in compliance with University policies and procedures.
Collect and maintain accurate rosters and experience surveys for all programs.
Other Responsibilities
Assist in other ways with all of the above as determined by supervisor.
Understand established campus and facility emergency response procedures.
Follow emergency response procedures when responding to emergencies, including notifying professional staff immediately.
Document all accidents, incidents, and emergencies resulting in personal injury, facility damage, or theft by completing an Accident/Incident Report.
Offer, but do not administer, basic first aid supplies as needed.
Promote Argyros Forum Student Union programs and services.
Promote the use of Argyros Forum Student Union virtual engagement platforms (e.g. Panther Connect, Instagram, etc.)
Attend all scheduled Argyros Forum Student Union staff meetings and training sessions.
Serve as a representative for the Argyros Forum Student Union at events as determined by supervisor.
Participate in and contribute to Department of Student Engagement programs, services, experiences, and resources as determined by supervisor.