Student Transportation Operations Specialist

Assisted Student Transportation•Kansas City, KS

1d•Onsite

About The Position

The Student Transportation Operations Specialist plays a key role in enhancing service delivery across our transportation network. This position supports day-to-day operations, drives operational performance by analyzing workflow, makes recommendations, develops and implements efficiencies. This position will gain in-depth knowledge of how each location operates, including routing, dispatch, driver & aide management / scheduling, customer interactions and process improvements. This position will lead to future growth opportunities such as; assistant student transportation operations manager (ASTOM) or student transportation operations manager (STOM). Essential functions include Operational Analysis, Support & Process Improvement, Special Projects & Office Rotation, and Contract Startup & Mobilization.

Requirements

Bachelor's degree in business, Operations Management, Transportation, or a related field (or equivalent experience).
1 to 2 years of operations experience.
Strong analytical and organizational skills.
Proficiency in Microsoft 365, Power BI, and basic data analysis tools.
Excellent communication and interpersonal skills.
Ability to travel between office locations and adapt to different team environments.
Valid driver’s license.
Ability to manage multiple priorities and work collaboratively in a fast-paced environment.
Must pass background check, drug screening, and motor vehicle record review.

Responsibilities

Assist in developing and maintaining standard operating procedures (SOPs).
Support the implementation of new technologies and tools to streamline operations.
Monitor and implement KPI’s such as on-time performance, vehicle utilization, and service reliability.
Prepare reports and dashboards to communicate findings, insights, identify trends, and location/company progress to leadership.
Participate in cross-functional projects focused on continuous improvement and operational excellence.
Ensure compliance with safety, accessibility, and regulatory standards.
Collaborate with HR and operations leadership to align hiring with operational needs.
Promote a culture of safety and accountability across all operational teams.
Contribute to cross-functional projects focused on operational improvement, technology adoption, and service innovation.
Rotate between different office locations to support local teams, gather insights, and ensure consistency in operations.
Serve as a liaison between field operations and central leadership to share best practices and identify improvement opportunities.
Support pre-contract assessments and due diligence for new opportunities.
Support new contract launches, including planning, staffing, and operational setup.
Assist as a hands-on field resource of new operations.
Work with leadership to ensure smooth implementation.
Identify and assist with resolution of early-stage operational challenges.