PT Student Support and Outreach- LUCHA

Catholic Charities Community Services•New York, NY

30d•$35•Hybrid

About The Position

The International Center provides educational programming for newly arrived immigrants and refugees with the goal of improving learners’ English proficiency and communication skills. Programming includes daily ESOL classes at multiple proficiency levels, citizenship preparation classes, computer skills classes, individual conversation practice, and specialized off-site community programming for vulnerable communities throughout the city. Under the supervision of the Program Manager the Student Support Worker will provide individual support to students enrolled in ESOL programming and will also support the operational and administrative needs of the program.

Requirements

Graduation from an accredited college or university with a Bachelor’s degree in related field, or graduation from high school and equivalent professional training related to the position.
Bilingual in English and Spanish
Comfort using technology and inputting data, including working knowledge of WhatsApp, MS Office (i.e., Microsoft Word, Excel), Microsoft Office 365, Google Drive Suite, Zoom, and Canva;
Ability to prioritize multiple competing tasks;
Highly motivated and self-starter;
Excellent oral and written communication skills, ability to communicate politely and professionally with staff, volunteers, learners, external partners, as well as the public; and
Good interpersonal skills.

Responsibilities

In coordination with Program Manager and instructional staff, supporting operations and activities across the full program cycle.
Assisting with outreach, presentations, and/or workshops, including preparation of related materials and resources
Assisting with program intake and pre- and post-assessment using BEST Plus and other tools
Supporting delivery of quarterly online student orientation sessions in English and Spanish.
Maintaining detailed record-keeping and secure documentation of student- and program- related data; tracking outreach efforts/results/student information using shared tools.
Registering students’ information in databases used internally and by the funder to track data and metrics in accordance with contract and internal reporting requirements; supporting other evaluation and reporting activities as needed.
Translating materials into Spanish or other languages as needed to ensure language access for participants.
Assisting learners with accessing online classes by providing individual support and leading Zoom workshops.
Conducting weekly, individual student outreach to ensure consistent attendance and retention across programs, including monitoring class WhatsApp groups.
Conducting follow-up with learners after programs begin to confirm enrollment and answer questions. Conducting follow-up at the end of each course to invite students to register for next cycle, providing support for students with their plans/next steps, and assisting with class reflections and certificates.
Communicating regularly with program staff, students, and partners; responding promptly to requests.
Assessing the needs of students enrolled in the International Center’s adult ESOL and Citizenship programs and making appropriate referrals, as needed.
Identifying, supporting, and escalating program and immigration-related questions to appropriate staff and departments.
Advocating for students and their families regarding school enrollment, health care assistance, and access to other services.
Other duties as assigned.