Student Support Technician

University of New Mexico • Albuquerque, NM

2d • $14 - $17 • Hybrid

About The Position

This Student Support Technician provides tier 1 customer support for one or more of the following applications: Opinio, Course Evaluations, and Qualtrics. Support is provided by phone or email with assistance from a Technical Analyst II. The student support technician will also create documentation, update web-pages, communicate technical details to customers, assist with projects, software testing, and will work alongside a team of 2-3 other support personnel. Position is hybrid, with mostly off-site work, though some in-office commitments are expected. Office hours are 8:00AM – 5:00PM, Monday through Friday. Occasional weekend or off-hours work is required. Applicants are expected to be able to work the full 28 hours available for student staff.

Requirements

• Enrolled in a degree seeking program at UNM
• Enrolled at least half-time (6 hours) at UNM for fall and spring semesters (Audit hours do not count), and if Work Study, you must meet satisfactory academic progress.
• Excellent written and verbal communications skills
• Excellent teamwork and interpersonal skills
• Strong work ethic and sense of responsibility
• Organized, thorough, and detail-oriented
• Able to problem solve within web applications and other information technologies.
• Flexible and able to adapt to occasional changes in assignments and priorities

Nice To Haves

• Intermediate MS Excel and Word skills
• Microsoft Outlook Skills
• Customer Service or helpdesk experience
• Close attention to detail
• Knowledge of Windows OS
• Ability to use and create documentation

Responsibilities

• Review technical documentation to support Course Feedback, Esurvey, and/or Test Scoring faculty and students.
• Work through email or phone with faculty, staff and students using our services.
• Provide reliable and accurate technical support for students, faculty, department chairs and administrators.
• Learn and work with UNM’s Qualtrics, EvaluationKIT, Esurvey Opinio, and/or Scantron applications.
• Help troubleshoot and resolve technical issues from these four services.
• Supports the administration of campus-wide elections.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed