Student Support Specialist (Part Time)

Kirkwood Community College • Cedar Rapids, IA

57d • Onsite

About The Position

To advance the college's mission, vision, principles, values and strategic initiatives through continuous improvement decisions. GENERAL JOB SUMMARY:  Under direct supervision, answer phone calls for the Student Services Office during peak periods. The position also involves working with confidential information. The work schedule will have variable hours between 8 am - 5 pm, Monday-Friday. We will work around class schedule, but preference given to those with mid-day availability.  UNIVERSAL CORE COMPETENCIES:  Advocate for Continual Improvement- empowering each other to identify opportunities for excellence. Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions.  Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment.  Perseverance- commitment to excellence even in the face of adversity or delay in achieving success.  Lead- regardless of title, through positive influence. The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned. Position involves working in an office setting. Occasional (10-33%) standing, pushing, pulling and grasping. Frequent (34-66%) reaching and viewing a computer and other types of close visual work. Constant (67-100%) sitting, walking, repetitive motion, talking and hearing.

Requirements

• Must be enthusiastic, self-motivated and energetic with the ability to meet and deal effectively with students, parents, college personnel and the community we serve.
• Work efficiently and effectively in an environment that at times can be stressful and have frequent interruptions.
• High level skills in the application of collaborative, organizational, interpersonal and communication skills-oral and written.
• Possess strong multi-tasking skills.
• Requires strong organizational skills, good communication skills and attention to detail.
• Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.
• High School Diploma.
• Must be a Kirkwood student.
• Must type 50 WPM.

Nice To Haves

• Preference given to those with call center experience.

Responsibilities

• Answer questions via the phone regarding financial aid, admissions, registration and billing
• Perform limited duties to assist students with financial aid and registration.
• Receive and process Financial Aid and Enrollment documentation.
• Performs other related work duties as assigned.

What This Job Offers

• Job Type: Part-time
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: High school or GED