Student Support Liaison
About The Position
The Student Support Liaison role is responsible for promoting student success by providing holistic, student-centered support across a variety of service areas. The Student Support Liaison serves as a key point of contact for students and is accountable for student persistence by proactively engaging students and removing barriers to their success. Student Support Liaisons collaborate closely with other university departments to ensure timely and effective resolution of student inquiries and contribute to a culture of care and engagement aligned with the institution's mission and values. This role models the institution's core values and plays a critical part in fostering a supportive and inclusive learning environment. This role reports to Advising and Retention Services.
Requirements
- Bachelor's degree Required.
- 1+ year of experience in higher education, customer service, or related experience Required.
- High level of interpersonal, communication, and problem-solving skills.
- Ability to interact with all levels within the organization.
- Ability to work independently as well as function as part of a team.
- Must be a self-starter with the ability to prioritize effectively
- Exposure to software and tools (Microsoft Word, Excel, Power BI, PowerPoint, Copilot).
- Superior written and verbal communication skills.
- Ability to work independently and make sound decisions with minimal supervision and direction.
Nice To Haves
- Experience with Student Information Systems a plus.
- Knowledgeable of higher ed federal and state regulations.
Responsibilities
- Respond to student questions and concerns and connect them to the appropriate university resources.
- Collaborate with other departments to ensure a seamless and supportive student experience.
- Assist students with appointment scheduling, portal navigation, and other self-service tools and resources.
- Promote and support student opportunities and activities. Examples include but are not limited to federal work study, student organizations, peer tutoring, and the Chamberlain Care Closet.
- In collaboration with the Campus Support Coordinator, plan and facilitate events such as career fairs, open houses, workshops, and graduation.
- Assist students with questions regarding local and state funding, military services, and scholarship opportunities.
- Serve as the point of contact for compliance audits.
- Identify opportunities and implement process and technology solutions that enhance the student retention journey.
- Develops and maintains a solid knowledge of the various enterprise applications and business processes.
- Performs other duties as assigned
- Complies with all policies and standards
Benefits
- Health, dental, vision, life and disability insurance
- 401k Retirement Program + 6% employer match
- 15 Days of Paid Vacation Days each Calendar Year
- 12 Paid Holidays + 2 floating holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees
