Student Support Associate

Stony Brook University • Stony Brook, NY

3d • $65,000 - $69,000

About The Position

The Student Support Associate plays a crucial role as a team member on the Student Support Team and Family Services and Support. The incumbent is responsible for engaging, supporting, and empowering undergraduate and graduate students in order to help maximize their Stony Brook experience and prepare them for success both on and off campus. Therefore, the selected candidate must demonstrate a very high level of care, discretion, and support for the safety and well-being of each student in our community. It will also be necessary for the selected candidate to have experience working with a diverse student population.
The incumbent will also have excellent customer service and interpersonal skills, exercising strong organizational and time-management skills with exceptional attention to detail. Essential for this role is the adeptness to work independently as well as part of a team with a collaborative approach to problem solving. Given the high level of multiple, independent and oftentimes urgent decisions that will be required of this position, having strategic and analytical thinking skills with an ability to solve problems and make effective decisions is imperative for this role.
The incumbent plays a supportive role as a team member within Student Health, Wellness & Prevention Services. In this capacity, they collaborate with other team members to collectively contribute to the overall functioning and effectiveness of the services provided. This involves actively participating in team meetings, sharing insights, and engaging in collaborative decision-making processes. The incumbent's role extends to fostering a cooperative and supportive atmosphere, ensuring seamless teamwork, and collectively working towards the common goals and objectives of Student Health, Wellness & Prevention Services.
The Student Support Associate will manage support projects and initiatives that support student success, help students successfully navigate unforeseen challenging circumstances, and collaborate with many constituents across the campus community in support of these efforts. This role will also assist with data and assessment activities that evaluate the quality of Student Support Team services to students.

Requirements

• Bachelor's degree (foreign equivalent or higher).
• Two (2) years of full-time advising, counseling, and/or administrative experience.
• Experience counseling and supporting students.
• Experience working with students in emergency or crisis situations.
• Supervisory experience (supervision of students may be considered).
• Experience working with a diverse student population.
• Experience with Microsoft Office and/or Google applications.

Nice To Haves

• Master’s degree (foreign equivalent or higher) in higher education administration, counseling, social work, or related field.
• Additional years (3+) of full-time advising, counseling, and/or administrative experience.
• Experience in a higher education setting.
• Experience working with faculty, academic affairs, and/or student affairs staff.
• Experience with student staff training and development.
• Program development experience.
• Experience presenting or teaching.

Responsibilities

• Student Navigation & Advocacy
• Academic Coordination & Interruption Support
• Crisis Response
• Staff Supervision & Strategic Initiatives
• Professional Development and Committee Involvement
• Other duties or projects as assigned as appropriate to rank and departmental mission.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level