Madison Area Technical College-posted 7 months ago
$58,975 - $73,713/Yr
Full-time • Entry Level
Madison, WI
Educational Services

Academic Advising at Madison College is seeking a Student Support Advisor to be responsible for development and delivering comprehensive advising services focused on academics, retention, career development, and transfer advising. Serving as a liaison to assigned school(s), the role supports Student Affairs' strategic priorities around student access, success, and completion. The Student Support Advisor provides guidance and training aimed at improving student persistence and retention, while helping students create educational plans aligned with their academic, career, transfer, and personal goals. Reporting to the Associate Advising Manager, the Student Support Advisor is part of Student Support Services within the Division of Student Affairs and collaborates with staff, faculty, and administrators across various schools and departments across the district. This is a full-time position with standard hours of Monday through Friday, 8:00a.m. to 4:30p.m. While evening and occasional weekend hours may be required, they are not typical. The position offers a hybrid work option, with an expectation of being on-site three (3) days per week, subject to change in accordance with Madison College policy. This position is partially grant-funded and is expected to be renewed on an annual basis, contingent upon continued funding. The grant cycle runs through the end of June annually.

  • Holistically advises students about career options, admission requirements, programs of study, transfer opportunities, degree requirements and overall academic planning.
  • Develops, coordinates, and presents information individually and in group settings (classroom visits, workshops, advising & registration events, etc.).
  • Serves as a Student Access and Support Services advising liaison on College projects, committees and workgroups.
  • Resolves student questions or concerns regarding academic policy and procedures and refers to appropriate resources when necessary.
  • Supports students in planning their educational experience including identifying academic support needs, time management and related strategies for success.
  • Develops academic plans for students on College SAP (Standards of Academic Progress).
  • Assists with Alerts/Cases from faculty and staff to successful resolution (assess situation, determine possible solutions); monitors progress; communicates with students and faculty; tracks data, completes processing and reports.
  • Provides information and referrals for personal and academic support services including counseling, Veteran Resource Services, Disability Resource Services, mentoring, financial planning, employment support, first-generation services, conflict resolution, tutoring and supplemental instruction.
  • Assists students with career exploration, decision making, education pathways, self-assessment, labor market and job search resources.
  • Administers and interprets career assessment data to evaluate student skills, values and interests related to their education and career goals.
  • Enters student contacts in Navigate and Customer Relationship Management (CRM) systems within 24 hours of contact.
  • Prepares and submits reports, including monthly, quarterly, mid-year and end-of-year reports in a timely fashion.
  • Troubleshoots technology problems and communicates with software vendors and/or technical support personnel as necessary.
  • Bachelor's Degree (Preferred emphasis in Education, Counseling, Psychology, Social work or related field) or equivalent working experience.
  • Two (2) years of professional experience directly related to the ability.
  • Knowledge of Student Development and Learning College theory and principles.
  • Demonstrated knowledge of developmental, academic and career advising skills for liberal arts and technical/occupational program students.
  • Demonstrated knowledge of transfer opportunities, program and degree requirements, certifications, admission/petitioning processes and other pertinent information to deliver effective advising.
  • Knowledge of college enrollment management tools (i.e. People Soft).
  • Knowledge of CAS standards for academic and career advising and NACADA core values and their application in program delivery.
  • Knowledge of financial aid processes and resources.
  • Demonstrated problem solving and resolution techniques and strategies.
  • Demonstrated research and presentation skills and the ability to plan, promote, conduct and implement events, educational workshops, trainings and programs.
  • Ability to work both independently and in a collaborative, team-oriented environment.
  • Ability to establish and maintain effective and cooperative working relationships with individuals at all levels in the organization - students, employees, and the public.
  • Demonstrated skills in communicating effectively both orally and in writing.
  • Demonstrated skill in cultural competence, communications and supporting individuals with diverse socio-economic and racial/ethnic backgrounds.
  • Working knowledge of advising, career, and employment technologies and their applications (Transferology, Handshake, etc.).
  • Working knowledge of software such as Windows, Outlook, PowerPoint, Word, Excel and web browsers.
  • Ability to travel to various locations within the district and work varying and flexible schedules (evenings and weekends) to meet staffing demands.
  • Ability to be flexible and adapt to a fast-paced, high-volume unit with a commitment to excellent student service and professional development.
  • Vacation
  • Holidays
  • Health insurance options
  • Vision insurance options
  • Dental insurance options
  • Life insurance options
  • Participation in the Wisconsin Retirement System (WRS)
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