Student Sucess Advisor

Education Affiliates • Baltimore, MD

4h

About The Position

Position Summary: Under direction of the Campus President and in coordination
with the Director or Dean of Education (DOE), the Student Success Advisor (SSA)
provides students with the support, coaching, and guidance required for students
to be successful and complete their programs of study. Additionally, the SSA
serves the campus liaison for re-entry students from outreach to orientation and
graduation. The SSA facilitates campus restart initiatives and is responsible
for achieving and exceeding the assigned institutional restart goals. SSAs
coordinate students’ interactions with various internal and external departments
and/or agencies including but not limited to Admissions, Education, Financial
Aid, Business Office, Externship, Career Services, Espyr, and community support
organizations. The SSA establishes relationships with students and conducts
non-academic advising with restart students and select at-risk students. SSAs
are ethical, detail and customer-service oriented with a strong
interpersonal/human relations skills interested in impacting student success.

Requirements

• High level of emotional intelligence
• Excellent verbal and written communication skills
• Experience coaching others to achieve their goals
• Ability to maintain student contact information
• Ability to meet deadlines and give attention to details
• Ability to maintain confidentiality
• Student advisement, interaction, and engagement experience.
• Microsoft Office products including Office 365, Teams, Word, and Excel
• Minimum of a bachelor’s degree in human services, social services, or related field required.

Nice To Haves

• Master’s degree preferred.
• Direct experience with student advising may be considered if minimum education requirements are not met

Responsibilities

• Conducts non-academic advising with restart students and other at-risk students as identified by the Dean of Education, Dean of Nursing, and/or Program Directors/Leads.
• Attends LDA meetings with the DOE and PDs to assist with student outreach and retention activities.
• Prepares and delivers presentations on topics such as test taking tips, note taking tips, study skills, and time management.
• Maintains listing of current community resources.
• Coordinates and/or supports campus retention and student success efforts.
• Serves as liaison for campus restarts; contacts potential restarts from approved restart list via phone, email, and/or letters; maintains updated student contact information; discusses restart options with students; addresses students’ restart questions; follows up with potential restart students; assists students with restart paperwork; and tracks various documents as needed.
• Consults with various campus departments to determine students’ restart status; serves as a liaison within the campus and between students’ and campus personnel; updates student contact information in the student information system (SIS) sets students’ campus appointments and reminders as needed.
• Achieves campus restart budget and goals.
• Prepares and disseminates restart information and reports as requested; distributes appropriate restart materials to students, and campus personnel.
• Monitors restart students’ status; assists with campus programs for high-risk restart students; prepares program/meeting materials as needed; attends meetings/programs held for high-risk restart students.
• Resolves campus restart challenges and bottlenecks with assistance from appropriate campus administration, staff, and faculty.
• Participates in training sessions provided by the National Director of Restart Programs
• Complies with appropriate Education Affiliates (EA) and campus academic policies and procedures.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level