Student Success Team Lead

Campus•Atlanta, GA

5d•$65,000 - $75,000•Hybrid

About The Position

About Campus Campus is on a mission to accelerate the talent of tomorrow and reimagine what college can (and should) be. The problem is clear: college costs have skyrocketed, but outcomes haven’t. Traditional college hasn’t kept up with the aspirations of today’s students—and they can’t afford to wait. At Campus, we’ve built a two-year, accredited college where students learn from top professors at universities like Princeton, Stanford, and Howard, in live, online classes. Our students graduate with in-demand business and AI skills—ready to launch their careers or transfer to top four-year universities. Our unique approach is grounded in a pioneering technology platform and a heavily-researched student success model that offers students dedicated advisors and on-demand tutoring and coaching. We were also named one of Fast Company's Most Innovative Companies of 2024. We’re backed by an exceptional investor team that believes deeply in our vision for the future of education, including General Catalyst, Founders Fund, Bloomberg Beta, 8VC, Rethink Education, Sam Altman, Jason Citron, Shaquille O’Neal, and others. The world has changed. Higher ed needs to catch up, and we’re leading the way - come join us! About the Role We are seeking a Student Success Team Lead to guide a team of success coaches and improve student outcomes through effective coaching and data-driven strategies. Reporting to the Success Manager, the Team Lead will focus on developing their team, ensuring they build meaningful relationships with students while meeting key performance goals like retention and engagement. If you’re a strong leader with experience in coaching and a passion for using data to achieve results, we’d love to hear from you!

Requirements

You have 4+ years of experience in customer service, education, student support, or coaching/mentoring programs (experience as a teacher, particularly at the high school level, is a plus)
You have 3+ years of leadership experience, with a proven ability to manage and develop teams
You have strong communication and interpersonal skills to build relationships with both students and staff
You have a data-driven mindset with experience using metrics to track performance and guide decisions
You have a passion for coaching, mentoring, and helping others succeed

Nice To Haves

Prior teaching experience or experience in the education sector or a mission-driven organization.

Responsibilities

Ensure coaches are building strong, meaningful relationships with their students
Lead weekly team meetings and pipeline sessions to identify retention strategies and focus areas
Use data and KPIs like retention, attendance, and student NPS to track performance and ensure your team meets goals
Support coaches in addressing challenges and improving outcomes
Monitor and support your team’s daily activities, including calls, emails, and texts, to ensure effective and timely student engagement
Conduct call monitoring to provide feedback and help coaches improve their outreach and coaching skills
Manage a small caseload of students to stay connected with the coaching experience and provide direct support
Partner with leadership and other stakeholders to align on updates, initiatives, and organizational priorities
Act as a resource for your team, stepping in to manage escalated student concerns when needed
Use data insights to identify areas for growth, implement new initiatives, and continuously improve the student success program
Apply your teaching or instructional experience to coach your team effectively, modeling clear communication, accountability, and student-centered practices.

Benefits

A compensation package that includes a base salary ($65,000 - $75,000) + equity grant
Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location.
Medical, dental, and vision insurance
401(k) match
Fertility benefits via Carrot
Hybrid work schedule (Mon & Fri remote; Tues-Thurs in-office)
Flexible Time Away + paid holidays
In-office lunches for our Atlanta office
Social events - happy hours, birthday celebrations, holiday parties, & more!
Opportunity to make an impact – you’ll be an integral player in bringing our vision to life