Student Success Specialist

Hamline University-posted 3 months ago
Full-time • Entry Level
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This entry-level position works with Hamline’s diverse undergraduate students to provide culturally competent holistic advising with the goal of student success. The Student Success Specialist works with students in one-on-one interactions to assist students with advising related tasks or to implement strategic interventions for success. This position works with students to foster engagement and connection to campus resources. Student Success Specialists at Hamline serve the larger institutional goals of retention, persistence, and academic and institutional belonging.

  • Advise students regarding academic and curricular requirements using a model of appreciative advising to assist students in identifying long term goals, resolve questions regarding degree progress/completion, major/minor/certificate programs, and act as a resource in resolving obstacles to student registration and graduation.
  • Understand and communicate requirements and curricular policies and procedures surrounding academic progress and completion.
  • Assist with Summer Orientation and Registration planning and implementation (materials development, student outreach, presentation of information, meeting with new transfer students, assisting new students in the registration process, post registration review for new first years).
  • Present advising and curriculum-related information to various campus constituencies (Hamline Plan presentations, orientation, Admissions events).
  • Maintain highly detailed electronic notes pertaining to all student interactions.
  • Coordinate various student outreach campaigns, such as program completion reminder, major declaration reminder, repeat First Year Seminar and First Year Writing reminders.
  • Develop and teach courses in the curriculum for incoming first-year students, as assigned by the Assistant Provost/Director of First Year Seminar.
  • Assist with the assessment and enhancement/revision of curriculum across these (and other) courses.
  • Serve as supplemental academic skills advisor to students in various cohorts– including students on academic probation, or in consultation with the Director of Student Success & Career Integration and relevant staff/faculty.
  • Develop and maintain engagement with best practices in the field for working with historically underrepresented student populations.
  • Oversee program content and student communication for the Piper Academic Community (PAC) academic support program and other initiatives for special populations.
  • Serve on or in support of various campus committees, as needed and relevant, including Early Alert Committee, Student Progress Committee, etc.
  • Participate in occasional presentations and trainings to various campus and external constituencies.
  • Be familiar and comply with the Family Educational Rights and Privacy Act (FERPA) and exercise best practices with regard to the maintenance of confidential student information.
  • All other duties as requested.
  • Must be self-motivated, highly organized, and able to manage work interruptions.
  • Must be willing to take on challenges, perform well under pressure, and perform within specific and limited time and resource constraints.
  • Understanding of educational development theory in higher education.
  • Knowledgeable regarding best practices surrounding appreciative advising and student success, and/or able to research and develop scholarship-based approaches to our practices and policies.
  • Ability to speak clearly and concisely, conveying complete information in a manner that others can understand, as well as the ability to understand and interpret complex information from others.
  • Ability to develop courses as related to CASA.
  • Must be an effective educator, with experience working with students from historically underrepresented populations, with the ability to develop strong rapport with students across diverse backgrounds and needs.
  • Working knowledge of or ability to learn Microsoft Office Suite, Google, Google Apps, EAB, and Workday Student.
  • Five plus (5+) professional advising or teaching experience and pedagogical training.
  • Two (2) years professional experience working with underserved students.
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