Student Success Specialist

Texas Tech University•El Paso, TX

35d•Onsite

About The Position

On behalf of Texas Tech University Health Sciences Center (TTUHSC El Paso), provides specialized retention, outreach and support services in relation to financial aid, scholarship, work-study employment, academic development planning, resource referrals, and academic and career goal setting. Collaborates with designated academic units and participates in ongoing training and professional development to effectively support student success.

Requirements

Bachelor's degree from an accredited college/university plus three (3) years of relevant experience; OR a combination of education and experience to equal seven (7) years

Nice To Haves

Prior experience in a financial aid office within a higher education institution.
Prior experience utilizing higher education software platforms.
Demonstrated knowledge of Banner Student Financial Aid and Scholarship Universe.
Demonstrated understanding of financial aid awarding and Title IV eligibility for undergraduate and graduate students, the verification process, and Cost of Attendance components.

Responsibilities

Responsible for student advising including annual reviews of student borrowing
Assist in processing applications, verifying application data, determining eligibility, and processing all federal, state, institutional, and outside awards as directed.
Works with applicants, students, and parents regarding financial aid, scholarships, and work-study employment.
Analyze and disseminate rules and regulations of federal and state financial aid programs.
At the direction of the financial aid manager establish, implement and monitor student loan processing policies and procedures to ensure compliance with regulations.
Coordinate the importing and exporting of Direct Student Loan records via the financial aid delivery system and COD to ensure the accuracy of each student loan record. May assist the financial aid manager and director with SIS set-up for processing of student loans.
Work directly with the Department of Education and Finance and Administration office to oversee Student loan reconciliation.
Advise students and parents on the availability of financial aid, eligibility requirements and the application process.
Provide information on scholarship and loan options, alternative financing, and debt management.
Serve as a cross-functional backup to each of TTUHSC El Paso's Student Affairs Office(s) as directed. Provide counseling support to these units as needed while also serving as a liaison to Student Business Services.
Create/develop public presentations and distribute materials/communications used for financial aid, recruitment and retention purposes.
Plan and implement outreach programs and develop related publications.
Serve as a member of the appeals committee and reviews cases for all TTUHSC El Paso schools.
Serve as a senior file review specialist and processes quality assurance reviews.
Prepare and edit policy and procedure manuals to cover the conduct of the designated program(s); review and evaluate program(s), measuring impact on the success and retention of students served.
Required to remain current on U.S. tax rules, tax benefits for parents, tuition waivers, and consortium agreements.
Required to maintain knowledge related to federal, state, and institutional rules, regulations, and procedures related to student aid and loan programs.
Required to remain current with all licensure, certifications and mandatory compliances and trainings required of this position.
Adhere to all policies, procedures and practices (Regents Rules, TTUS, HSECEP OPs, etc.).
Personally, and consistently, demonstrate, display and act in accordance with Texas Tech Health El Paso's Values (Service, Respect, Accountability, Integrity, Advancement, and Teamwork). Serve as a Value's leader while actively promoting and encouraging staff across the institution.
Perform all other duties as assigned.