Student Success Navigator- JCEC

Jackson College-posted about 2 months ago
Full-time • Entry Level
Jackson, MI
101-250 employees
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Primary responsibility is for the retention and completion of students. The Navigator is held accountable for the achievement of student retention and completion goals. The Student Success Navigator will provide direct services to students in support of the College's TCS2 (Total Commitment to Student Success) efforts to increase student persistence, retention, certificate/degree completion and successful transfer. This person will operate in a case management student services role focused on retention management, outreach, and intervention. Routine occasions where this position will require you to work more than a 40-hour week. This position also supports the Corrections Education Program (CEP); therefore, this position may be required to travel with regional directors to the correctional facilities to assist with student needs.

  • Accountable for individual caseload outreach, retention, intervention, and student completion.
  • Achieve individual student caseload retention and completion goals as established by the college.
  • Assist with the planning and implementation of all retention related events.
  • Management of tracking dashboard to retain and recruit back students who have dropped out from the college in accordance with the set deadlines of the outreach and intervention plan.
  • Attend conferences and meetings to stay current on industry trends and best practices.
  • Meet accountability measures for frequency and type of student contacts through face-to-face appointments, virtual appointments, phone calls, email, texting, classroom visits, and campus events (including in the community).
  • Address early alert retention needs for students as identified by faculty members.
  • Create individualized Academic Recovery plans for at risk students with the intention to return the student to good academic standing.
  • Review student degree audits and create long term education plans for student completion.
  • Provide complete orientation to students regarding the breadth and depth of services available to assist a student (e.g. hunger free campus, oasis center, OER materials, health clinic, free tutoring)
  • Assist students in completing a student success completion contract that details the student's goals, timelines, and accountability measures which will be reviewed with the student multiple times a semester. Relatedly, guide students to develop personal accountability for their decisions and an understanding of how those decisions impact their success.
  • Maintain current knowledge of academic and occupational degree requirements, graduation requirements, transfer requirements and pre-requisite requirements to advise students toward completion.
  • Arrange for a handoff (physically if possible) between a student and peer tutor in Center for Student Success
  • As assigned, serve as a liaison with JC's occupational and academic departments. Attend departmental and advisory meetings to remain current on program offerings, career/occupational outlook, and other departmental information. Relay pertinent information back to Student Services as appropriate.
  • Plan and organize events and workshops tailored to the needs and interests of students within assigned caseload.
  • With supervisor approval, serve on internal committees designed to improve Institutional quality and serve as a college representative for various community committees and associations.
  • Maintain accurate records (including electronic records) of interactions with students. Routinely report statistics designed to measure departmental progress.
  • Understand the institution's interpretation of FERPA rules for the release of student information.
  • Travel as needed to correctional facilities to support CEP program as such will need to pass a LEIN (Law Enforcement Information Network) clearance.
  • Responsible for understanding, supporting and actively demonstrating the College's beliefs, values, mission, and vision and agreeing to be evaluated by same.
  • Responsible for understanding that this position has been identified as a Campus Security Authority (CSA) position. You must complete the annual Clery Act training, for and act as, a Campus Security Authority
  • Bachelor's degree (B.A. or B.S.) from four-year college or university in a related field.
  • Valid Michigan Driver's license.
  • Ability to pass a LEIN (Law Enforcement Information Network) clearance.
  • Presentation methods and techniques
  • Project planning, goal setting, and group dynamics
  • Personal computer and associated office software
  • Customer service techniques including excellent phone skills and technology related communication skills.
  • Must be comfortable traveling to and conducting off campus visits/meetings with students, including within Correctional Facilities and local high schools.
  • Ability to routinely work over 40 hours.
  • Ability to work remotely as/when needed/approved.
  • Ability to multi-task and handle high volume student interactions during peak periods. Speak effectively and confidently in front of large, small, and diverse groups.
  • Write routine correspondence clearly and concisely, providing well-thought-out details.
  • Assess situations, identify problems, propose solutions, develop strategies for improvement and demonstrate follow-through with minimal supervision.
  • Perform data entry and retrieval and utilize complex computer programs and software.
  • Read, interpret, and memorize policies, protocols, and guidelines.
  • Remain flexible, patient, and creative.
  • Compute rate, ratios, and percent and develop and interpret graphs.
  • Work with confidential information related to the position.
  • Excellent written and verbal communication skills.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively with groups of customers or employees of organizations.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, and diagram or schedule form.
  • Master's degree from a regionally accredited university.
  • Previous experience developing and implementing outreach plans and success strategies.
  • Prior caseload or retention management experience.
  • Create and run database queries.
  • Academic programs and requirements
  • College and department policies and procedures
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