Student Success Counselor - Educational Opportunity Program

Cal Poly • San Luis, CA

9h

About The Position

Under the general supervision of the Director of the Educational Opportunity Program (EOP), the Student Success Counselor provides holistic support for the program participants under Cal Poly Scholars, EOP, TRIO Achievers, and other similar program participants. The Student Success Counselor offers support services to program participants and holds a high level of responsibility for the smooth transition and retention of first-generation and low-income students at Cal Poly. The incumbent is charged with the monitoring of program participants’ student success through student persistence and graduation rates. First-generation and/or low-income support (such as Cal Poly Scholars, EOP, and TRIO Achievers) programs are highly visible programs that combine access, academic support, holistic advising and supplemental financial assistance to make higher education possible for students who have the potential to succeed, despite poor preparation and limited resources. Proactive counseling, retention objectives, and program planning assist with the timely progress toward degree attainment for program participants. Participating in these programs allow students access to counselors so students can utilize a wide array of enhanced supports that promote student success, self-advocacy, diversity, equity and inclusion awareness, co-curricular involvement and timely progress toward their degree, career/graduate school planning and university graduation. Within the division of Strategic Enrollment Management and Student Affairs, Residential Student Experience, Equity and Transition (RESET) provides comprehensive programs that offer transition and retention services to students. These programs include Cal Poly Scholars, Career Services, Center for Military Connected Students, Disability Resource Center, Educational Opportunity Program, Residential Student Experience, TRIO Achievers, and Upward Bound.

Requirements

• General knowledge of the principles, practices, theories, and trends of higher education, as well as general knowledge of policies, procedures and practices of providing student services support to first-generation and/or low-income students.
• Ability to advise students individually and in groups on complex student-related matters.
• Ability to interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action.
• Demonstrated customer service experience requiring a very high level of diplomacy and professionalism.
• Ability to analyze complex situations accurately and adopt effective courses of action.
• Equivalent to graduate from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques.
• Equivalent of three years of progressively responsible professional student service work experience.

Nice To Haves

• A master’s degree in counseling, clinical psychology, social work, or a directly related field may be substituted for one year of experience.

Responsibilities

• Provides holistic support for the program participants under Cal Poly Scholars, EOP, TRIO Achievers, and other similar program participants.
• Offers support services to program participants
• Holds a high level of responsibility for the smooth transition and retention of first-generation and low-income students at Cal Poly.
• Monitoring of program participants’ student success through student persistence and graduation rates.
• Proactive counseling, retention objectives, and program planning assist with the timely progress toward degree attainment for program participants.

Benefits

• Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees.

What This Job Offers

• Job Type: Full-time