Student Success Coordinator

Southern Oregon University

110d • $49,122

About The Position

The Student Success Coordinator is a key member of the Student Affairs division, working within the Advising and Orientation team to support students in achieving their academic, personal, and career goals. Reporting to the Director of Advising and Orientation, this role takes a holistic approach to student support-integrating academic advising, personal development, onboarding, and retention efforts-to promote persistence and timely degree completion. The Student Success Coordinator collaborates closely with faculty to ensure students receive accurate, current, and comprehensive curriculum advising. They also work across campus to address barriers to success, connect students to resources, and contribute to a coordinated student experience from entry to graduation. The Student Success Coordinator is part of a collaborative advising team of six Student Success Coordinators and the Director of Advising and Orientation. Student Success Coordinators collaborate with faculty advisors to provide resources and support in providing consistent, equitable, and student-centered support.

Requirements

• Bachelor’s degree.
• Two years’ experience in academic advising, student affairs, or related field.
• Experience with student information systems and case management or retention platforms.
• Strong interpersonal skills and a demonstrated commitment to providing excellent student service.

Nice To Haves

• Master’s degree.
• Experience in holistic or developmental advising, including career counseling.
• Proficiency in Navigate360 or similar case management systems.
• Experience in student data tracking, reporting, and analysis.

Responsibilities

• Provide proactive, holistic advising from a student's entry through graduation, integrating academic guidance, personal support, and career exploration as needed.
• Utilize the Student Information System (SIS) and Navigate360 to track student progress, manage cases, and coordinate interventions.
• Partner with faculty to ensure accurate and up-to-date curriculum advising for new student onboarding and promote consistent advising practices across the university.
• Assist new students with course selection and help them understand SOU systems (Moodle, Workday, Navigate360, Academic Calendar, Course Schedule, Catalog etc.)
• Monitor academic progress, identify students at risk, and conduct timely outreach to provide individualized support.
• Connect students to campus resources, support services, and experiential learning opportunities to enhance engagement and success.
• Collaborate with Admissions, Registrar's Office, and other Student Affairs units to create a seamless student transition from recruitment through retention.
• Maintain accurate advising records and support continuous improvement of advising systems, processes, and tools.
• Serve as a member of the orientation planning and implementation team, collaborating with campus partners to design and deliver engaging orientation experiences for new students and families.
• Provide advising-related support during orientation events, including course registration assistance, academic program overviews, and resource navigation.
• Contribute to the development of orientation materials (print, web, and digital) that clearly communicate academic expectations and support services.
• Participate in post-orientation follow-up initiatives to ensure students remain engaged and supported through their first term.
• Serve as a liaison between academic programs and Student Affairs to align advising practices with institutional goals for retention and completion.
• Provide training, resources, and technical support to faculty advisors on the use of the Student Information System (SIS), Navigate360, and other advising tools.
• Participate in committees and working groups related to advising, retention, and student success initiatives.
• Engage in departmental meetings to support continuous communication and build strong partnerships between faculty and the SSC in service of student success.
• Perform additional responsibilities that support student success and the mission of the department as needed.

Benefits

• Full-time employment
• Renewable position
• Benefits eligible

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree