Student Success Coach

Triumph Higher Education Group

95d • $48,780 - $56,910

About The Position

The Student Success Coach will serve as a first level responder to student inquiries through the student portal, resolving general student questions and referring students to other departments/staff as needed and will assist students in real time with navigating the student portal.

Requirements

• High School Diploma or equivalent, Associates preferred, or work experience resolving tier-1 technology concerns.
• Specialized experience in food, restaurant and event supervision or management, food service operations preferred.

Nice To Haves

• Communication Skills: Demonstrates the ability to communicate clearly and effectively, aggressively follow-up, by phone, system notes, email, etc.
• Detail Oriented: Careful and with a focus on quality in accomplishing tasks.
• Time-Management: Manages own time; takes personal responsibility for timeliness of work priorities and resources to achieve results and goals.
• Coach ability: Being receptive to feedback, willing to learn, embracing continuous improvement.
• Ethics: Has personal and professional ethics and fosters a diverse and respectful workplace.
• Technological: Demonstrates intermediate ability to use technology to create efficient processes and organizational methods.
• Computer proficiency in Microsoft Office, databases and QuickBooks. Experience with accounting software.
• Teamwork: Ability to work well in a team setting.
• Ability to interact with staff, customers and vendors.

Responsibilities

• Manage inbound and outbound calls, chats, emails from students using the student portal.
• Respond to student inquiries with efficiency, courtesy, urgency and enthusiasm, at times managing multiple students and lines of communication at once.
• Identify and clarify student concerns and provide solutions which may include transferring or calendaring an appointment with a qualified staff member.
• Follow up proactively on students who require assistance.
• Other duties as required or assigned.

Benefits

• Medical, dental, vision, life, voluntary life and disability insurance
• 401k Retirement Program with an employer match
• Enhanced Employee Assistance Program
• Vacation and sick days
• 11 paid holidays

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees