FranU Student Success Coach (Title III)
About The Position
The Student Success Coach for Critical and Gateway Courses will provide individualized academic support, coaching, and mentoring to undergraduate students enrolled in foundational, high-impact, or challenging courses that are essential for progression in their academic programs. This position is dedicated to enhancing student retention, persistence, and graduation rates by focusing on students in courses identified as critical for academic success or as Gateway requirements for degree advancement. The Student Success Coach collaborates closely with faculty, staff, and campus partners, and operates under the supervision of the Director of Student Success.
Requirements
- Experience working with student support or student life programs in higher education, preferably with students in high-impact or Gateway Courses
- Demonstrated expertise in academic coaching, mentoring, or retention strategies
- Bachelor’s Degree or higher in Education, Counseling, Student Affairs, or a related field
- Strong interpersonal, organizational, and communication skills
- Commitment to equity, inclusion, and student-centered service
Responsibilities
- Actively engages the Catholic and Franciscan mission and identity of Franciscan Missionaries of Our Lady University by modeling the Franciscan values, honoring the legacy of the founding congregation, promoting justice for the communities we serve, and integrating the Catholic and Franciscan intellectual traditions in programs, courses and services
- Provides personalized academic coaching and mentoring tailored to the unique needs of students in critical and Gateway Courses, fostering a supportive and encouraging environment
- Identifies at-risk students early and implements individualized success plans, regularly monitoring progress and adjusting strategies, as needed
- Works effectively with faculty, staff, and campus partners to ensure seamless support and timely referrals for students
- Facilitate workshops, group sessions, and other programming that addresses academic skills, professional development, and wellness for students in critical and Gateway Courses
- Maintains accurate records of student interactions and outcomes, using data to inform coaching strategies and contribute to program evaluation
- Ensures all support services are accessible and inclusive, adhering to institutional non-discrimination and Americans with Disabilities Act (ADA) policies
- Participates in formative and summative evaluation of coaching practices, seeking feedback and implementing changes to improve student outcomes
- Engages in ongoing professional development, maintains confidentiality, and upholds ethical standards in all student interactions
- Perform other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees
