Student Success Coach
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About The Position
At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education. We are seeking a dedicated and motivated Student Success Coach to join our team. As a Student Success Coach, you will play a crucial role in supporting our students' success and outcomes. You will be responsible for guiding students through their individual Student Journey, by supporting the Welcome & Onboarding experience, delivering orientation presentations & materials, supporting completion and post-completion activities, improving outcomes through risk identification and interventions, and serving as a success coach to our students. Additionally contribute to operational scale by finding opportunities to reduce problems and inefficiencies faced by students.
