Student Success Advisor

Miami Dade College•Miami, FL

52d

About The Position

The Student Success Advisor oversees a student caseload to provide academic guidance and holistic student support. The position is responsible for providing necessary supports and referrals to students to support enrollment, retention, and completion.

Requirements

Master's degree in psychology, counseling, social work, higher education, student personnel or other discipline deemed relevant by the college and 1 (one) year of related experience in a higher education or similar setting; or Bachelor's degree and three (3) years of related experience
MDC Advisor training and Coaching certification must be successfully completed within the first 90 days of employment
All degrees must be from a regionally accredited institution
Knowledge and understanding of College organization, goals and objectives, policies and procedures and programs
Possess strong interpersonal and communication skills in order to work with a wide range of constituents in a diverse community
Knowledge and understanding of academic programs, student and family supports, academic advising, career development practices and principles, and financial aid regulations
Demonstrated proficiency of Microsoft office software, student information systems, caseload management software and other office productivity software needed to effectively complete job duties
General knowledge of admissions and residency
Ability to effectively present information in individual and group settings via face-to-face and remote environments
Knowledge of federal, state, and college EEO/AA/Diversity laws, guidelines and procedures
Ability to understand data and make evidenced based recommendations based on relevant data
Ability to foster a cooperative work environment
Ability to maintain confidentiality of records and information
Ability to travel between campuses, between buildings and to off-campus sites
Ability to work a flexible schedule to include evening and weekend assignments
Ability to interact in a positive manner in a multi-ethnic and multi-cultural environment with students, faculty and staff

Nice To Haves

Experience in advising in a Higher Education setting

Responsibilities

Serves as the student's main point of contact and assists all students in curating a customized academic pathway that meets their academic and career goals
Provides personalized holistic support by assessing students' strengths and weaknesses in academic, career, and personal development and identifying factors actions to enhance academic progress
Provides students with tools to overcome academic and personal obstacles; assists students in examining alternate pathways based on changing goals, academic progress or personal situations
Provides students with referral(s) to necessary resources and support services
Utilizes technology to employ caseload management approach to assigned students by developing a systematic, intentional and intrusive communication strategies with assigned students
Manages and analyzes caseload data to support student goal attainment, monitor academic progress; generates written reports regarding their caseload progress as requested
Assists students with academic planning and developing balanced schedules; ensures students are adhering to their academic plans
Leads proactive outreach campaigns focusing on equitable interventions for students; contacts withdrawing students to improve retention and help inform development of retention plans
Trains students to utilize College technology needed to support their academic success and attain academic self-sufficiency in College transactions
Assists students with career exploration to articulate academic and career goals
Facilitates early alert interventions in collaboration with Academic Affairs to support students and helps identify creative solutions to enhance students' overall educational experience; such as study skills, tutoring support, mental health support, and accessing resources within and outside the College
Coordinates and facilitates financial literacy and student success workshops
Completes all necessary professional development
Performs other duties as assigned