Student Success Advisor (Educational Design and Technology)

Johns Hopkins University•Washington, DC

1d•Hybrid

About The Position

We are seeking a Student Success Advisor who will assist students with student enrollment and engagement initiatives, course registration, academic strategies, selecting majors and minors, and developing post-graduation plans. They troubleshoot academic problems, monitor academic progress and academic standing, and advise on policies and procedures. The Advisors use an appreciative, strengths-based advising model to increase retention, completion, engagement, satisfaction, and social mobility.

Requirements

Master's Degree in Student Affairs, Higher Education, Counseling, or related fields including social science is required.
Three years of relevant advising experience required.
Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Responsibilities

Help students navigate their academic experience by assisting with proactive academic planning, creative problem solving, and connection to academic resources.
Assist undergraduates with course registration, academic strategies, selecting majors and minors, and developing post-graduation plans.
Conduct group advising sessions, advising workshops, and/or co-sponsor events with faculty and other support offices.
With the purpose of facilitating student success and retention, track student progress by running reports, analyzing student data, and communicating with students regarding registration, grades, and graduation. Troubleshoot problems with registration and refer students to support services to facilitate success.
Advise undergraduates on academic opportunities and requirements, policies and procedures.
Provide early interventions identifying and communicating with at-risk students identified by faculty in each academic term.
Meet with academic probation students and reinstated suspension students to conduct a self-assessment and academic success plan.
Monitor students’ academic progress to advise them of their academic standing. Communicate to students the process and deadlines for graduation processing.
Create and maintain accurate academic records using degree audit software and SIS, document student meetings and notes in the student information database.
Support the success of designated students, by providing year-round proactive coaching and guidance throughout their undergraduate careers that address self-care, socio-emotional well-being, career-related issues including major choice, internships, full- time employment, graduate school opportunities, and other postbaccalaureate positions.
Proactively monitor student progress and performance, analyze problem areas, forecast solutions, and conduct intervention strategies.
Possesses current-state knowledge of assigned students’ experiences through high-contact methods that mirror year in school and/or current students’ needs.
Track advisees’ progress via the university’s comprehensive intervention system, including tracking advisee use of academic support services.
Make timely referrals for personal or academic issues as appropriate and engage on-going contact with faculty as needed.
Operate for advisees as a steadfast “hub” for all relevant “spokes” (other student services) by working in a prompt and coordinated fashion with other staff (e.g., health/wellness, residential life, financial aid and career advisors, pre-professional advising, etc.) to support students facing personal or academic challenges.
Serve as constant and immediate source of support for advisees; be present as a highly visible, extremely accessible resource for advisees. Be available for parent/family inquiries as appropriate.
Assist advisees with establishing, reviewing, and revising academic and co-curricular goals.
Collaborate with appropriate faculty, campus partners, and students to develop programs, services, or opportunities to support the success of students within designated area of oversight.
Work closely with key campus partners (Student Outreach Services, Life Design, Financial Aid, Student Life, Residential Life) to ensure that this role functions effectively in connecting advisees to campus resources.
Participate on divisional committees, as requested.
Work with the Life Design, Alumni Relations, and other stakeholders to enhance student participation in high-impact learning experiences, such as undergraduate research, internships, and service learning.
Collaborate with students, faculty and/or staff to develop and facilitate out-of-classroom educational experiences that increase the capacity for critical thought about and understanding of issues of first- generation students and low-income students.
Perform other related duties as assigned.