(Student) ​Student Campus IT Support Assistant

Davenport University

117d • $12

About The Position

The Campus IT Support Assistant provides technology support to students and staff across a variety of areas, including the student/staff portal, network logins, and Wi-Fi connectivity. This role will also collaborate with the ITS Customer Support Center team to offer additional support when needed. Additionally, the Davenport University campus ITS team will offer hands-on learning opportunities in various campus technologies. The position will gain experience with the setup and maintenance of audio/visual systems that require ongoing support to serve campus staff and students effectively. All responsibilities are carried out in a manner consistent with the University's mission, vision, and core values, with a strong emphasis on ethics, diversity, equity, and inclusion.

Requirements

• Associates Degree recommended, but not required.
• Must be enrolled in a minimum of 6 credits as an undergraduate student or 3 credits as a graduate student.
• Must be meeting Standards of Academic Progress (SAP).
• Minimum of one year of network, PC hardware/software, and help desk experience desirable.
• Experience with Microsoft Windows, related applications, and Google apps.
• Experience with installation and maintenance of PC hardware and related equipment desirable.
• Experience in support of LAN based PC environment preferred.
• Ability to effectively plan, develop goals, meet deadlines, and accomplish goals while prioritizing workloads.
• Excellent interpersonal skills that transcend diverse audiences; communicating to university customers with positive attitudes toward change, confidentiality, and conflict resolution.
• Must be highly motivated and solution oriented with a high degree of integrity, ethics, and dedication to the mission of the University.
• Must be able to work an irregular schedule, evenings or Saturday as needed, additional hours during peak times or as required.

Responsibilities

• Provide technology support for DU students/ staff on Davenport University Standard Desktop Images.
• Reset passwords and assist with logging in to DU computers.
• Work closely with ITS Customer Support Team in resolving student hardware and software issues.
• PC Imaging and Software Deployment.
• Audio/visual testing to ensure readiness for Davenport classes, meetings, and events.
• Hardware inventory management to include computers and laptops.
• Log all calls in online problem tracking and reporting system.
• Work closely with ITS Customer Support Team to ensure compliance with Davenport University ITS equipment and application standards.
• Investigate and aid in the selection of new solutions to improve support for Davenport University staff and students.
• Track recurring problems and recommend solutions.
• Follow-up with customers on calls to ensure resolution of problem and complete customer satisfaction.
• Provide GREAT customer service, anticipating and exceeding the needs of our customers.
• Demonstrate and promote the University Cultural Values.
• Understand and abide by all external and internal regulations and policies. This includes NCAA, GLIAC and national affiliations associated within athletics or other role specific regulations.
• Perform other duties as assigned.

Benefits

• Hands-on learning opportunities in various campus technologies.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree