STUDENT SERVICES TECHNICIAN- ADULT EDUCATION (CATEGORICALLY FUNDED)

Barstow Community College•Barstow, CA

46d•Onsite

About The Position

Under the general supervision of an assigned supervisor, perform a variety of clerical and specialized duties involved in providing customer service to current and potential students. Perform related duties as assigned.

Requirements

District policies and procedures governing admissions, records and student services.
Modern office practices, procedures and equipment.
Reception and telephone etiquette.
General clerical and record-keeping techniques.
Cash handling techniques and methods.
Basic letter and report writing practices.
Correct English usage, grammar, spelling, punctuation and vocabulary.
Operate standard office equipment, including a computer and related software.
Make arithmetic calculations with speed and accuracy.
Analyze problems, correct and recommend solutions utilizing established procedures.
Understand and follow oral and written directions.
Communicate effectively both orally and in writing.
Provide quality customer service for the admissions, records and student services.
Learn and apply the rules and regulations of the assigned office.
Work cooperatively with others.
Establish and maintain cooperative relationship with those contacted in the course of work.
Requires the ability to sit at a workstation for extended periods of time and to stand upright and forward flexing, for intermittent periods of time.
Requires the ability to interact with students at departmental service windows.
Requires near visual acuity to write, read written materials and computer screens, and observe students at service windows in need of assistance.
Requires sufficient hearing and speech ability for personal and telephone conversations and to hear sound prompts from equipment.
Requires sufficient hand-eye and finger dexterity to write, use a keyboard and mouse or other pointing device.
Requires the ability to reach (from low, level, and overhead) to file, access files, and move supplies and equipment in and out of storage areas.
Requires the ability to perform data entry.
Any combination equivalent to graduation from high school with some college level course work and one year of clerical experience.

Nice To Haves

Prefer community college experience.

Responsibilities

Greet and screen students, staff, and the public; respond to questions, requests and complaints in a sensitive and cooperative manner; maintain calm and stable operating conditions in a service-oriented environment serving a diverse student population.
Provide general information and assistance to students, staff, counselors, faculty, administration, and the public concerning registration, residency, and matriculation components. Refer students to appropriate Student Services programs.
Perform data entry relevant to application, enrollment, student directory information, and transcripts into student information and review for accuracy and completeness.
Determine student legal residence status in accordance with Federal and State laws and regulations and maintain student files to include admission applications, transcripts, test scores, and other appropriate documents.
Receive payments for tuition and fees; balance cash drawer; prepare daily cash recap
Assist in preparation for registration activities; orientation sessions; inventory and order necessary forms and materials.
Assist individual students and groups with reference and research materials such as class schedules, catalog, and program websites. Provide training in use of all these tools.
Maintain various files, logs, and lists; enter data in computer databases and file paperwork as required. Perform other office duties including composing correspondence and written materials, establishing and maintaining filing systems, and operating a variety of office machines. Type a variety of materials from rough drafts or copy; proofread and review documents for accuracy, completeness, and distribute as appropriate.
Assist with Commencement and outreach events.
Perform job-related duties as assigned.