Student Services Specialist

Cincinnati State Technical Community College • Cincinnati, OH

387d • $26,000 - $44,034

About The Position

The Student Services Specialist (SSS) at Cincinnati State Technical and Community College plays a crucial role in providing comprehensive support to students and visitors at the Welcome Center and Career Center. This full-time position involves assisting with admissions, career exploration, and various student services, ensuring a positive experience for all individuals seeking guidance. The SSS is expected to demonstrate professionalism, attention to detail, and excellent customer service skills while contributing to the overall success of the department and the institution.

Requirements

• Associate's degree from an accredited college in a relevant discipline.
• At least 3 years of relevant experience in higher education student services.
• Experience and strong competencies in Microsoft Office suite including Word, Outlook, PowerPoint, and Excel.
• Ability to work assigned schedule which may include variations during peak enrollment periods.

Nice To Haves

• One year of professional experience within a college or career development setting.
• Demonstrated knowledge of issues pertaining to higher education and career development.
• Proficient in Spanish.

Responsibilities

• Greet and provide quality customer service to all visitors and students.
• Assist new and continuing students with all student services processes and career exploration.
• Meet and correspond with prospective and current students to facilitate student services and career development processes.
• Assist the Office of Admissions and Career Center to ensure a smooth transition from prospect to student.
• Assist with events and programs with the Office of Admissions and Career Center.
• Utilize College Platforms to perform and track activities.
• Provide resolutions to academic and administrative problems and provide analytical reports.
• Communicate Workforce Development Center program options to students.
• Contribute to the development and updates of the Welcome Center Knowledge Bank.
• Support ongoing process improvement for optimal customer/student experience.
• Assist with directing and utilizing student employee/Ambassadors.

Benefits

• Free parking
• Health savings account
• AD&D insurance
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Tuition reimbursement
• Paid time off
• Employee assistance program
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: Associate degree