Student Services Specialist III, Dickson and Humphreys County Campus

The College System of Tennessee•Waverly, TN

61d

About The Position

This position represents the college at college fairs and other recruitment events to potential students, their families, secondary schools and their respective officials, post-secondary institutions and their respective officials and the community at large. Responsible for building relationships with prospective Nashville State Community College students, to include students interested in dual enrollment. This position will serve two extended campuses: Dickson Campus and Humphreys County Campus. Provide student-centered service and advising to prospective students and their families regarding the college, academic offerings, admission procedures and financial aid options. This includes assisting applicants through the application, major selection and financial aid process. Serves as the point of contact, coordinate, prepare and facilitate student services events for current students. Develop, and coordinate activities related to student on-boarding communications and events for prospective and new students. Collaborate to develop, refine, deliver and evaluate orientation for new students, including the development of new recruitment programs for transfer and non-traditional students. Manage ongoing effective and strategic communication with prospective students and applicants via letters, telephone calls, personal visits, electronic and social networking mediums, etc. regarding college information, course programs, resources, career options and the enrollment process. Represent Dickson and Humphreys County Campuses when participating in recruitment events on and off campus, such as high school fairs, college fairs, campus tours, open houses, and other events. Coordinate assigned activities with other college programs, departments and external entities, such as student life activities. Provide regular reports on contacts to prospective students, student applicants, school visits, college fairs and campus tours as requested. Assist in planning, implementing and evaluating creative approaches to increase awareness about Nashville State to prospective student audiences for the purpose of increasing enrollment and college completion. Work closely with the Dual Enrollment Director and high school counselors to provide information to prospective dual enrollment students, and assist with processing admissions, grant and registration paperwork. Serve on college committees as assigned. Oversee student workers as needed.

Requirements

Bachelor's degree
Two (2) years' experience working with students
Two (2) years' customer service experience
Proficient computer skills

Nice To Haves

Master's degree
Career advising experience
Prior marketing experience
Bilingual, preferably Spanish and/or Arabic
Experience with Ellucian products, particularly Banner

Responsibilities

Represent the college at college fairs and other recruitment events
Build relationships with prospective Nashville State Community College students, including students interested in dual enrollment
Provide student-centered service and advising to prospective students and their families regarding the college, academic offerings, admission procedures and financial aid options
Assist applicants through the application, major selection and financial aid process
Serve as the point of contact, coordinate, prepare and facilitate student services events for current students
Develop and coordinate activities related to student on-boarding communications and events for prospective and new students
Collaborate to develop, refine, deliver and evaluate orientation for new students, including the development of new recruitment programs for transfer and non-traditional students
Manage ongoing effective and strategic communication with prospective students and applicants
Represent Dickson and Humphreys County Campuses when participating in recruitment events on and off campus
Coordinate assigned activities with other college programs, departments and external entities
Provide regular reports on contacts to prospective students, student applicants, school visits, college fairs and campus tours as requested
Assist in planning, implementing and evaluating creative approaches to increase awareness about Nashville State to prospective student audiences
Work closely with the Dual Enrollment Director and high school counselors to provide information to prospective dual enrollment students, and assist with processing admissions, grant and registration paperwork
Serve on college committees as assigned
Oversee student workers as needed