Student Services Specialist I, Clarksville Campus

The College System of Tennessee•Clarksville, TN

55d

About The Position

This front desk position will be the first point of contact for new, continuing and prospective students. It is responsible for assessing student questions and determining the appropriate actions to take, as well as providing the information needed to enroll and be successful at Nashville State.

Requirements

High school diploma
Minimum two years' customer service experience
Proficiency in basic computer software
Excellent oral communication skills
Intermediate to advanced computer skills.
Aptitude for analyzing student questions and requests.
Strong interpersonal and communication skills.
The ability to work effectively with a wide range of constituencies in a varied community.
Ability to work occasional weekends and evenings.

Nice To Haves

Associate's degree or higher
Two years' experience working in higher education
Multilingual, preferably in Spanish and/or Arabic
Experience with Banner
General knowledge of student services policies and procedures

Responsibilities

Provides general information regarding admissions, financial aid, career services, and student records to prospective students, faculty, staff, and the general public.
Provides student-centered services via various platforms while maintaining a professional and congenial demeanor.
Processes student requests for enrollment services.
Assists students with using computer kiosks for admissions and financial aid services.
Schedules appointments, coordinates access and distributes documents to other departments across campus.
Helps facilitate the resolution of student issues.
Captures, reports and evaluates feedback for services provided in each student interaction.
Collaborates in the evaluation of creative approaches to promote/advertise NSCC to prospective students.

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