Student Services Specialist (773-262)

Muskegon Community College-posted 2 months ago
$18 - $20/Yr
Full-time • Entry Level
Muskegon, MI
Educational Services
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Muskegon Community College is seeking a dedicated individual to work closely with prospective, current, and former students, as well as the general public. The role involves assisting customers in navigating the admissions, financial aid, registration, advising, billing, payment, and placement processes. The successful candidate will familiarize and assist customers with the tools and resources available to enroll at Muskegon Community College and complete Student Services activities as directed. This position is full-time, requiring 40 hours per week, with a pay range of $18.62 - $20.35 per hour, depending on experience. The college operates Monday through Friday, with occasional evening and weekend hours as agreed upon with the supervisor.

  • Be the first point of contact delivering exceptional customer service with prospective students, parents, and guests.
  • Assist customers with all aspects of registration including Student Planning, registration, payment plans, admissions applications, and financial aid applications.
  • Assist with transcript requests, transfer evaluations, and maintain the integrity of student data.
  • Receive and process enrollment verification requests and address changes.
  • Assist with new student orientation programs and processes.
  • Receive tuition payments and assist students in resolving financial account issues.
  • Answer questions regarding programs, processes, and services offered.
  • Cross-train with Testing Center staff and provide backup support as needed.
  • Resolve customer concerns and reduce frustrations during interactions.
  • Communicate with teammates to keep each other updated on daily activities.
  • Associate Degree or five years' experience in a customer service environment.
  • Demonstrated ability to relate to people of all ages, races, and social-economic backgrounds.
  • Ability to operate office technology, software, and equipment.
  • Ability to establish and maintain effective working relationships with students, staff, and outside persons.
  • Demonstrated organizational ability, attention to detail, and solid decision-making skills.
  • Ability to maintain confidentiality and follow policy/procedure including FERPA.
  • Demonstrated history of dependability and punctuality.
  • Ability to work as part of a team while accomplishing tasks independently.
  • Ability to stay calm while working under pressure in a fast-paced environment.
  • Demonstrated excellence in both oral and written communication skills.
  • Flexible scheduling to allow for evening and occasional weekend work.
  • Proficiency with the admissions, registration, records, and financial aid modules in the Ellucian Colleague software.
  • Competitive salary based on experience.
  • Opportunities for professional development.
  • Supportive work environment focused on student success.
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