Student Services Site Support (Part Time) (Southern)

Maricopa Community Colleges District • Tempe, AZ

86d

About The Position

The position provides front-line customer service and administrative program support for academic and career training programs. The role involves engaging in student services including intake, registration, and assessment scheduling, as well as handling inquiries about career training, testing, advising, counseling, or other programs and services. The individual will provide office and clerical support utilizing Excel, Word, and other computer software to enter student registration, enrollment, demographic, attendance, and assessment data into program databases. Additionally, the role includes creating student digital files, supporting data collection for projects, and working collaboratively with managers and instructors to troubleshoot and resolve data issues. The position is supervised by the Program Manager and receives work direction from the Administrative Specialist.

Requirements

• Proficiency in Microsoft Excel and Word.
• Experience in customer service or student services.
• Strong organizational skills and attention to detail.
• Ability to handle multiple tasks and prioritize effectively.
• Excellent communication skills, both verbal and written.

Nice To Haves

• Experience with CRM databases.
• Familiarity with academic and career training programs.
• Previous experience in data entry or record-keeping.

Responsibilities

• Conduct student intake, registration, and admissions processes.
• Verify participants' program eligibility.
• Coordinate student registration and testing appointment scheduling.
• Handle phone calls and front desk inquiries from prospective students.
• Monitor and follow up with location call log (CRM database).
• Monitor location service email account.
• Maintain a knowledge base of current career services and training programs available.
• Support laptop checkout process and check-out research (account holds, other SIS holds).
• Interface with instructors and staff to support student program participation and success.
• Work with AR&R and other departments (Financial Aid, Testing) to troubleshoot and resolve student issues (passwords, holds research, account reset).
• Perform data entry (student demographic and intake/registration information, attendance, assessment) into reporting databases with a high degree of accuracy.
• Create and update student digital files (SDFs) and attendance workbooks.
• Link pertinent documents to student digital files.
• Conduct peer audits of registration paperwork.
• Support administrative specialist with projects, data collection, and surveys.
• Assist with separating students from the program under the direction of location managers.
• Provide administrative support to managers and staff.
• Collect fees as required and balance payment log.
• Assist with classroom/facility set-up as needed.
• Participate in professional learning and training as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees