Student Services Coordinator/Basic Needs

Nocccd•Anaheim, CA

16h•Onsite

About The Position

PRIMARY PURPOSE This position is responsible for coordinating one or more student services program activities; implementing policies and procedures; and performing a variety of complex program coordination duties, which may include research, facilitation, coordination of a student service program as assigned including budget functions in the absence of the designated Administrator to assure efficient operations. JOB DESCRIPTION Coordinates program activities, which may include orientation, outreach, research, and other functions; coordinates daily events with designated Administrator to ensure timely and appropriate coordination of program and office activities; ensures that work is performed in a competent and timely manner. Ensures implementation and maintenance of established District policies and procedures; ensures compliance with state and federal laws, policies and procedures related to student program; assists in the development of District policies and procedures, which may include projects, policy manuals, training guides, and scheduling protocols as necessary. Serves as a resource to designated administrator; schedules meetings, events and appointments; prepares agenda items; maintains records and supplies; receives and processes incoming mail. Makes decisions within established policies and procedures in the absence of designated administrator. Coordinates in the development and implementation of SLOs/SAOs and program review. Develops and coordinates outreach services, including communication with high schools, colleges, professional organization and community organizations. Develops and coordinates outreach, informational materials, trainings, and workshops. Attends meetings, conferences, orientations, outreach activities, and seminars to make presentations regarding program policies and procedures. Answers questions and provides technical expertise to assist public, students, and staff regarding assigned student services programs. Designs and implements related electronic platforms and applications to advance the program of assignments, which may include various coding and configurations to achieve necessary deliverables. Provides information and guidance to students, faculty, staff, and public in a designated area of student services. Assists students in completing college related forms. Coordinates communication and collaboration with other District departments and personnel, governmental agencies, private agencies and vendors. Gathers data and prepares statistical reports as directed; ensures compliance with applicable rules, regulations, policies and procedures, and state and federal laws; maintains a variety of difficult and complex documents records, statements and reports. Assists in the preparation and monitoring of programs/department budgets; processes budget transfers and prepares journal entries; monitors budget activities of assigned categorically funded programs; prepares expenditure and progress reports as required by funding agencies. Audits program documents to assure accuracy, completeness; conduct research to resolve discrepancies as necessary. Supervises, trains, evaluates and directs the work of assigned staff as directed. Learns and applies emerging technologies and advances as necessary to perform duties in an efficient, organized, and timely manner. Participate in District/College efforts to increase the diversity of faculty and staff and to address student achievement gaps; active assistance in the creation of a welcoming and inclusive work and educational environment; attend and participate in diversity, equity and inclusion trainings and events. Performs related duties as assigned.

Requirements

Sixty (60) semester units and five (5) years of experience or Bachelor’s degree from an accredited institution, preferably in a field related to the assignment
Three years of increasingly responsible professional experience within an environment with high emphasis on customer service and program coordination, preferably in an educational setting
Commitment to diversity
Demonstrated sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty and staff
Ability to demonstrate how experience with these factors relates to successfully achieving the goals of the position

Nice To Haves

Experience establishing/coordinating program infrastructure, including workflows, procedures, onboarding processes, and operational logistics for new or expanding initiatives, preferably within student services, basic needs or other supportive programs
Preemptive professional with a demonstrated ability to take initiative, identify opportunities, and implement solutions that enhance student services or programming
Strong written and verbal communication skills, including demonstrated ability to prepare reports, proposals, outreach materials, and presentations
Administrative experience including developing processes and procedures to enhance a program, developing and maintaining spreadsheets, and monitoring and reporting on usage
Proficient in student information systems, case management platforms, and/or related instructional software: Microsoft Office 365 (Outlook, SharePoint, Teams, Excel), Canvas, Zoom; familiarity with Banner, SARS , Starfish with the ability to analyze student data, track progress, and generate reports
Experience with data analysis, program evaluation, familiarity with MIS reporting requirements
Experience supporting sustainability of programs (basic needs) through fundraising, community/private partnerships or diversified funding sources
Bilingual, particularly (but not limited to) Spanish, Farsi, Vietnamese, Korean, Arabic, or Chinese
Experience collaborating with faculty, staff, and/or community leaders in programs and initiatives that are specifically designed to assist historically underrepresented students persist and achieve their educational goals
Prior experience in approaching work and interactions with colleagues and clients in an equity minded manner
Ability to provide an inclusive and welcoming work/educational environment

Responsibilities

Coordinating one or more student services program activities
Implementing policies and procedures
Performing a variety of complex program coordination duties, which may include research, facilitation, coordination of a student service program as assigned including budget functions in the absence of the designated Administrator to assure efficient operations
Coordinates program activities, which may include orientation, outreach, research, and other functions
Coordinates daily events with designated Administrator to ensure timely and appropriate coordination of program and office activities
Ensures that work is performed in a competent and timely manner
Ensures implementation and maintenance of established District policies and procedures
Ensures compliance with state and federal laws, policies and procedures related to student program
Assists in the development of District policies and procedures, which may include projects, policy manuals, training guides, and scheduling protocols as necessary
Serves as a resource to designated administrator
Schedules meetings, events and appointments
Prepares agenda items
Maintains records and supplies
Receives and processes incoming mail
Makes decisions within established policies and procedures in the absence of designated administrator
Coordinates in the development and implementation of SLOs/SAOs and program review
Develops and coordinates outreach services, including communication with high schools, colleges, professional organization and community organizations
Develops and coordinates outreach, informational materials, trainings, and workshops
Attends meetings, conferences, orientations, outreach activities, and seminars to make presentations regarding program policies and procedures
Answers questions and provides technical expertise to assist public, students, and staff regarding assigned student services programs
Designs and implements related electronic platforms and applications to advance the program of assignments, which may include various coding and configurations to achieve necessary deliverables
Provides information and guidance to students, faculty, staff, and public in a designated area of student services
Assists students in completing college related forms
Coordinates communication and collaboration with other District departments and personnel, governmental agencies, private agencies and vendors
Gathers data and prepares statistical reports as directed
Ensures compliance with applicable rules, regulations, policies and procedures, and state and federal laws
Maintains a variety of difficult and complex documents records, statements and reports
Assists in the preparation and monitoring of programs/department budgets
Processes budget transfers and prepares journal entries
Monitors budget activities of assigned categorically funded programs
Prepares expenditure and progress reports as required by funding agencies
Audits program documents to assure accuracy, completeness
Conduct research to resolve discrepancies as necessary
Supervises, trains, evaluates and directs the work of assigned staff as directed
Learns and applies emerging technologies and advances as necessary to perform duties in an efficient, organized, and timely manner
Participate in District/College efforts to increase the diversity of faculty and staff and to address student achievement gaps
Active assistance in the creation of a welcoming and inclusive work and educational environment
Attend and participate in diversity, equity and inclusion trainings and events
Performs related duties as assigned