Student Services Associate
About The Position
The USC Viterbi School of Engineering seeks to hire three Student Services Associates to join academic advising teams within its eight academic departments. These positions provide direct academic advising support to undergraduate, master’s, and/or doctoral engineering students and serve as initial points of contact for students navigating academic policies, degree requirements, and program expectations. Th ese position s may be assigned one of the following specialization areas, with responsibilities adjusted accordingly: Undergraduate Advising : onboarding, degree tracking, course planning, petitions, and graduation support. Master’s Advising : graduate enrollment, degree progress, petitions, and collaboration with faculty program directors. PhD Advising : doctoral milestone tracking, qualifying exam coordination, and dissertation progress support. Combined Advising: cross-level advising within departments that may integrate multiple populations. Assignments may vary over time based on enrollment patterns and operational needs. All advising activities must adhere to the Viterbi Student Services Handbook: Standards & Expectations for Academic Advising and the companion Service Standards & Benchmarks.
Requirements
- Minimum Education: Bachelor's degree
- Additional Education Requirements Combined experience/education as substitute for minimum education
- Minimum Experience: 1 year
- Minimum Skills: Student program or services experience.
Nice To Haves
- Bachelor’s degree . One year of experience in academic advising or student services preferred.
- Familiarity with USC academic policies, student records systems, and advising procedures preferred.
- Strong communication , organization, and problem-solving skills .
- Demonstrated commitment to providing student-centered service in a collaborative academic environment.
- Preferred Education: Master's degree
- Preferred Experience: 2 years
- Preferred Skills: Knowledge of USC student and academic programs, policies and procedures and knowledge of the student information system.
Responsibilities
- Provide day-to-day academic advising and administrative support for assigned student population(s).
- Respond to student inquiries and provide accurate information on academic requirements, policies, and procedures.
- Process degree progress forms, petitions, and other academic records in compliance with School and University policies.
- Maintain accurate student files and assist with data entry, data keeping, scheduling, and graduation processing.
- Support departmental communication, events, and outreach activities related to student success.
- Collaborate with faculty, program directors, and departmental leadership to support advising operations.
- Participate in training, professional development, and continuous-improvement initiatives led by VASE Student & Academic Services.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees
