Student Services Advisor

Smith Chason College•Los Angeles, CA

16d•$25 - $34

About The Position

The Student Services Advisor is responsible for the overall functioning and performance of the Student Services Department providing day-to-day leadership and direction with respect to policies, practices, systems and community support. The Student Services Advisor oversees the Student Services department with respect to scheduling and work assignments, Title IX compliance, ADA coordination, student complaints, grievances, appeals and performing other duties as required. The Student Services Advisor contributes to the College’s success by providing input into the development of the campus’ strategic and operational plans, and by ensuring that the campus achieves its student engagement, retention, and completion goals in a student centric campus environment. Responsible for taking a leadership role in cultivating and creating Smith Chason College campus spirit and pride.

Requirements

Bachelor’s degree preferred.
Acceptable experience includes at minimum, 2-3 years of administrative experience.
Must have strong technical skills including all computer applications, internet research, database management, and analytical skills.
Ability to prioritize, multi-task, perform well under pressure, meet deadlines, and work flexible schedule.
Ability to communicate with high level industry supervisors and management teams.
Strong ability to work independently as well as collaboratively with other team members.
Ability to engage in critical thought and analyze all types of quantitative and qualitative data into reports and presentation for strategic planning and problem-solving.
Ability to provide support and ensure accountability for results.
Strong organizational skills.
Effective time management skills; ability to separate important issues and identify priorities.
Ability to track, monitor, assess and evaluate student progress and registry outcomes.
Possesses strong motivational skills, oral and written communication proficiency.
Provide excellent customer service to all members of the WCUI community.
Must have strong documentation skills.
Demonstrates integrity, credibility, confidentiality, and responsibility in all interactions.
Possesses high ethical standards and an honest, open, and consistent approach to working with peers, employees, employers and staff.
Individuals must be professional in all aspects of the position including appearance, demeanor, communication and attitude.

Responsibilities

Lead and represent the Department of Student Services, ensure safety of students, regulatory compliance, consistency of practice and excellent student/customer service
Manage the Department’s work with faculty and staff, colleagues, students and community partners to support, provide and/or facilitate activities that ensure that the campus achieves its student engagement, satisfaction, retention, and completion goals
Provide leadership, analysis and advisement in relation to policies, procedures, and operational plans regarding students and services for students, including risk management.
Monitor, manage and enforce Satisfactory Academic Progress and Attendance Policies
Provide a leadership role with Title IX compliance and is the campus Title IX Coordinator
Work with the ADA Compliance Coordinator to facilitate all communication for requests for accommodations, ensure approved accommodations are communicated and managed and support students with the grievance process
Ensure that the Department’s budget is planned, prepared and monitored
Address complaints and conducts investigations as directed by the Campus Director
Hire, orientate, and supervise the Student Advocate by performing such things as: direct, schedule, provide performance feedback, evaluate, suggest professional development and where necessary discipline direct reports.
Manage the performance review process
Ensure that Student Services Department monitors students’ attendance and academic performance on a weekly basis, progress toward program completion, providing or recommending interventions as needed
Ensure that the Student Services Department maintains appropriate documentation with regards to advising sessions including meeting overviews, progress notes, referrals, and follow-up activities.
Ensure that the Student Services Department follows all regulatory bodies
Lead in the developing and conducting of student events including but not limited to orientation, community outreach, graduation and student appreciation
Maintain knowledge of Smith Chason College programs, campus resources, information systems, and policies and procedures
Additional job-related duties as required and assigned