Herzing University-posted about 1 year ago
Part-time • Entry Level
Remote • Metairie, LA
1,001-5,000 employees
Educational Services

The Student Services Advisor at Herzing University plays a crucial role in supporting students' academic journeys by providing guidance on course selection, addressing academic and personal challenges, and facilitating access to university resources. This campus-based position requires a strong commitment to student success and collaboration with faculty and staff to create a supportive educational environment.

  • Advise students on academic issues, including program and course offerings, and assist with decision-making.
  • Answer student questions and resolve basic issues related to bookstore validation and eBook use.
  • Complete and maintain student scheduling and course revisions per University standards.
  • Provide guidance to students on scheduling changes and process those changes in the system.
  • Collaborate with faculty/staff/administration to assist students experiencing personal or academic concerns.
  • Communicate to students regarding semester/term start preparation.
  • Conduct welcome calls to new incoming students to discuss schedules and potential obstacles.
  • Enter updates into University platforms on all engagement and communication with students.
  • Prepare materials for and conduct new student orientations on accessing University platforms and resources.
  • Negotiate with inter- and intra-department personnel to resolve student issues.
  • Take on additional administrative duties as needed to support the campus.
  • Bachelor's Degree in a relevant field; Master's degree in higher education, counseling, or related field preferred.
  • Multiple years of relevant student support experience.
  • Proven experience providing exceptional customer service in an education or service-oriented environment.
  • Proficiency in advising, course selection, and academic planning.
  • Excellent verbal and written communication skills.
  • Strong problem-solving skills to assist students in resolving challenges.
  • Experience in advising, counseling, or student support related roles preferred.
  • 401K Plan
  • Health Insurance
  • Education assistance programs
  • Flexible work schedule options
  • Paid time off policies
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