Student Services Administrative Assistant

South Piedmont Community College • Polkton, NC

375d

About The Position

The Student Services Administrative Assistant plays a crucial role in providing administrative support and customer service for the Student Services Division at South Piedmont Community College. This full-time position is primarily located at the Old Charlotte Highway Campus in Monroe, with travel expected to other campuses within Union and Anson counties. The role requires flexibility to work occasional evenings and weekends, and it emphasizes a commitment to the college's mission and values.

Requirements

• Associate's degree in office administration or a related field.
• Minimum of 3 years of office-related administrative experience or related customer service experience.
• Demonstrated strong attention to detail.
• Effective oral and written communication skills.
• Proficiency in MS Office (Outlook, word processing, spreadsheet, and presentation software applications).

Nice To Haves

• Bachelor's degree in a field appropriate for the position.
• Evidence of being detail-oriented and ability to multi-task.
• Personal and professional integrity that communicates a sense of mission and leadership.
• Demonstrated positive and proactive approach in identifying problems and managing projects.
• Experience with web/video conferencing applications.
• Experience with Datatel/Colleague college software.
• Experience with Electronic Student Filing software.
• Experience managing budgets.

Responsibilities

• Provide administrative support and excellent customer service to internal and external customers through various communication channels.
• Conduct research and handle information requests for the Student Services Division.
• Prepare reports, correspondence, letters, documents, and spreadsheets as needed.
• Assist students in resolving issues that may require communication with multiple offices within the college.
• Monitor and process requisitions and travel requests, ensuring compliance with funding rules and regulations.
• Provide backup support to Directors/Staff within Student Services, including greeting visitors and answering the main campus line.
• Manage case files and maintain detailed records for the Student Conduct process, ensuring accurate documentation and coordination of all cases.
• Participate in institutional, advisory, and program/instruction committee meetings and represent the college at community events.
• Engage in professional development to improve self and departmental effectiveness.
• Serve as the student accident insurance contact, providing necessary information to students regarding accident insurance requirements.
• Ensure confidentiality of all student records and compliance with FERPA.

What This Job Offers

• Job Type: Full-time
• Industry: Educational Services
• Education Level: Associate degree