Student Service Advisor

CMU • Mount Pleasant, MI

3d

About The Position

A Student Service Advisor ( SSA ) represents the University to students, their family and supporters, and faculty/ staff as a front-line retention advocate. SSAs assist students in navigating multiple areas, with the emphasis including Financial Aid, Billing, and Registrar’s functions. They must be able to advise the student on opportunities to successfully complete their academic goal. SSA’s may be interacting with customers that are dealing with exceedingly difficult and personal situations. The balance of empathy, care, and honesty are critical to a successful SSA .

Requirements

• Bachelor’s degree or equivalent combination of education and experience that equates to four years.
• Customer service experience
• Ability to professionally represent the university to diverse constituencies.
• Demonstrates ability to communicate effectively, build rapport and project a cheerful outlook.
• Demonstrates organizational and critical thinking skills.
• Working knowledge of computer applications.
• Demonstrates ability to maintain confidentiality.
• Willingness to work outside of typical university hours.
• Ability to work in a team-based environment and maintain positive interpersonal relations with students, staff, faculty, and work associates.
• Demonstrates positive communication and public speaking skills.
• Demonstrates excellent writing skills.
• Demonstrates excellent analytical skills.
• Ability to perform essential functions, with or without reasonable accommodation

Nice To Haves

• Bachelor’s degree
• Familiarity with accounting principles and cashiering.
• Experience coaching/ advising college students.
• Strong knowledge of financial aid and regulations and processes.
• Two years of higher education experience working directly with students.
• Knowledge of college student financial life cycles

What This Job Offers

• Job Type: Full-time
• Number of Employees: 1,001-5,000 employees