Student Retention Coach

Lincoln Tech•East Windsor, CT

About The Position

The Student Retention Coach works directly with students to identify and remove obstacles that prevent class attendance and successful program completion. This role focuses on building relationships with students, providing personalized support, and implementing intervention strategies to promote student persistence and graduation. The individual in this role works closely with Student Services and Education personnel to ensure positive student outcomes.

Requirements

Strong interpersonal and communication skills
Ability to build rapport with diverse student populations
Problem-solving and crisis intervention skills
Empathetic and patient approach to student support
Associate's degree required or 2 years related experience; Bachelor's degree preferred
Experience in student services, counseling, or related field
Knowledge of student development and retention best practices

Nice To Haves

Bachelor's degree

Responsibilities

Develop and implement retention strategies for at-risk students
Provide early intervention support during initial enrollment period
Conduct regular check-ins with students to identify potential barriers
Create individualized success plans for struggling students
Monitor student progress and intervene when issues arise
Track retention metrics and outcomes
Advise students considering withdrawal about alternatives
Coordinate re-entry process for returning students
Assess readiness and develop re-entry success plans
Provide ongoing support during transition back to classes
Coordinate and implement successful re-entry campaigns
Provide academic advising and course planning guidance
Coordinate tutoring services and academic support resources
Connect students with appropriate learning assistance
Monitor academic progress and recommend interventions
Maintain detailed records of student interactions and interventions
Communicate student needs and concerns to appropriate staff
Prepare reports on retention activities and outcomes
Use internal Academic reports to manage attendance, drops, failures, and persistence
Identify trends in data where improvement is necessary
Work with Academic Dean to develop and execute improvement plans