Student Records and Financial Services Specialist - Alfred State College

Alfred State College•Alfred, NY

45d•$51,261

About The Position

This position is responsible for administering the college's student payment plan program, managing agency and third-party payments, processing insurance rosters and charges, and ensuring accurate tuition and fee assessments. The incumbent oversees all aspects of monthly payment plan administration through Nelnet Campus Commerce. The position also coordinates the bi-monthly transfer of funds to state and auxiliary agencies, prepares all required documentation for the Office of the State Comptroller and Business Affairs, and maintains accurate records for audit purposes. It is further responsible for administering inbound and outbound medical and repatriation insurance by preparing provider rosters, verifying billing accuracy, and processing adjustments in Banner. Additionally, the incumbent maintains the Tuition and Fees Matrix, reviews billing data for accuracy, and applies approved charge adjustments and credits in accordance with institutional and SUNY policies.

Requirements

Bachelor's degree and two years of responsible work experience.

Nice To Haves

Higher Education office experience.
Experience with Banner or other comprehensive student financial or billing information system.
Experience in billing, accounts receivable and collections.
Demonstrated technical aptitude and analytical skills.
Strong commitment and excellence in customer service.
Excellence in time management and the ability to meet deadlines.
Excellent professional written and oral communication skills.
Tolerance of ambiguity, flexibility, and the ability to work effectively with individuals from diverse backgrounds.
The ability to work as a team member as well as the confidence to work independently is expected.

Responsibilities

Administering the college's student payment plan program.
Managing agency and third-party payments.
Processing insurance rosters and charges.
Ensuring accurate tuition and fee assessments.
Overseeing all aspects of monthly payment plan administration through Nelnet Campus Commerce.
Coordinating the bi-monthly transfer of funds to state and auxiliary agencies.
Preparing all required documentation for the Office of the State Comptroller and Business Affairs.
Maintaining accurate records for audit purposes.
Administering inbound and outbound medical and repatriation insurance by preparing provider rosters, verifying billing accuracy, and processing adjustments in Banner.
Maintaining the Tuition and Fees Matrix, reviews billing data for accuracy, and applies approved charge adjustments and credits in accordance with institutional and SUNY policies.
Provide outstanding customer service to students and families both on the phone and in-person.
Provide financial aid information to students regarding the application process, needs determination, verification, and status of their financial aid application in accordance with all applicable laws, regulations, and policies.
Assist students with various questions regarding their accounts including but not limited to payments, holds, and refunds.
Assist students and parents with bill processing and payments including setting up monthly payment plans, enrolling in E-Refund and maintaining their Nelnet account profile.
Perform student services functions including assisting students with registration questions/processes; add/drop procedures; graduation information; and basic records related questions.
Assist in meeting IRS compliance requirements for form 1098-T form, including responding to inquiries, issuing W9 requests, and handling returned mail.
Maintain compliance with internal control procedures, segregation of duties, and cash-handling standards to minimize financial and audit risk.

Benefits

Competitive compensation and comprehensive healthcare benefits.
Opportunities for career advancement and professional development.
A welcoming, collaborative campus community dedicated to innovation and student success.
Cost effective health insurance premiums with 73% to 88% covered by the employer.
PPO or HMO option for personalized healthcare solutions.
Exceptional fertility benefits available.
Accumulated sick leave can cover a health insurance premium in retirement.
No cost dental and vision benefits for employees and eligible dependents.
Tuition benefits to invest in your continuous learning and professional development.
New employees are eligible for up to an impressive 22 vacation and 13 paid sick days per year, increasing with years of service.
Up to 13 paid holidays annually
Paid parental leave
Various retirement options, including a defined benefits (pension) plan.
With the pension, retired employees receive a defined monthly income for the rest of their life.
Additional pre- and post- tax voluntary retirement savings options are available.