Student Outreach and Support Graduate Assistant

University of Texas at Austin

21d•$19•Onsite

About The Position

Contribute and provide case management, threat assessment, and crisis services for undergraduate and graduate students to ensure a comprehensive and holistic approach to student emergencies, critical incidents on campus, student success, and retention. Address academic, financial, residential, student development, mental health, wellness, safety, and behavioral issues with students in need. Hours to be scheduled between 8:00 a.m. and 5:00 p.m., Monday through Friday Qualification for in-state tuition rates Comprehensive insurance benefits package (September – May) Hands-on work in student personnel field, providing excellent work experience

Requirements

Currently enrolled as a graduate student (master’s level preferred) taking at least 9 hours.

Nice To Haves

Demonstrate an understanding of crisis management, mental health, and student resources.
Experience working with sensitive student populations.
Ability to exercise a high level of discretion and uphold privacy and confidentiality of student records.
Excellent written and oral communication skills.
Strong interpersonal abilities and proven organizational skills.
Experience with Macintosh computer hardware and software or the ability to learn applications quickly (i.e. Microsoft office suite products).
Other experience/skills as relevant to specific position responsibilities

Responsibilities

Facilitate case management for various student emergencies including financial concerns, hospitalizations, and general mental health.
Provide comprehensive referral services to students for on campus and community services.
Assist in the support of student victims and survivors of crimes, abuse, theft, assaults or other types of safety concerns.
Assist with department and student outreach to enhance partnerships within the University.
Work 1:1 with students through walk-in appointments and incoming calls or emails.
Manage and update case records and documentation.