Student Loans Specialist

Mercer University • Macon, GA

3d • Onsite

About The Position

The Student Loans Office is searching for a Student Loans Specialist.

At Mercer, we believe in the power of relationships and the importance of in-person collaboration. Accordingly, our employees are expected to serve in-person as it fosters real-time problem solving, mentoring, and the meaningful connections that strengthen both our work and service to our students and the broader university community.

Requirements

• Two years of college coursework and one year of prior experience which must include accounting/bookkeeping/cash management and customer service are required.
• In lieu of education, an equivalent combination of education and experience will be considered.
• Must have an understanding of the Fair Credit Act and of federal regulations for loan programs.
• Criminal History Check
• Credit Check
• Resume
• Cover Letter
• List of References with contact information

Nice To Haves

• Some college coursework in business, accounting, or another finance area is highly desirable.
• The successful candidate will have excellent customer service skills and be proficient in Microsoft Word and Excel.
• Customer Friendly Attitude
• Telephone Etiquette/Willingness to Help
• Proficient in Microsoft Word and Excel
• Understanding of the Fair Credit Act
• Understanding of Federal Regulations for Loan Programs such as Perkins and NSLDS

Responsibilities

• Under direct supervision the primary responsibilities are the account maintenance of Federal Loan Programs (Perkins, LDS, HPSL, PCL, Nursing, and NFLP), Institutional Loan programs and outstanding tuition account receivables which includes exit paperwork, loan benefits, and revenue collection until paid in full for portion of the alphabet P-Z.
• Understanding and following federal and institutional guidelines for processing benefits and collection revenue on all loan funds for portion of the alphabet P-Z.
• Working with the Bursar’s Office and Financial Aid to ensure proper holds are put on accounts and communication is open to the students.
• Answer main telephone line as first contact for incoming calls.

Benefits

• Mercer University offers a variety of benefits for eligible employees including comprehensive health insurance (for self and dependents), generous retirement contributions, tuition waivers, paid vacation and sick leave, technology discounts, schedules that allow for work-life balance, and so much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree