Student Loans Specialist

Mercer University • Macon, GA

18h • Onsite

About The Position

The Student Loans Office is searching for a Student Loans Specialist.

At Mercer, we believe in the power of relationships and the importance of in-person collaboration. Accordingly, our employees are expected to serve in-person as it fosters real-time problem solving, mentoring, and the meaningful connections that strengthen both our work and service to our students and the broader university community.

Why Work at Mercer University
Mercer University offers a variety of benefits for eligible employees including comprehensive health insurance (for self and dependents), generous retirement contributions , tuition waivers , paid vacation and sick leave , technology discounts, schedules that allow for work-life balance, and  so much more!
At Mercer University, a Bear is more than a mascot: it's a frame of mind that begins with a strong desire to make the most out of your career. Mercer Bears do not settle for mediocrity or the status quo. If you're seeking an environment where your passion and determination are embraced, then you want to work at Mercer University.

Requirements

• Two years of college coursework and one year of prior experience which must include accounting/bookkeeping/cash management and customer service are required.
• In lieu of education, an equivalent combination of education and experience will be considered.
• Must have an understanding of the Fair Credit Act and of federal regulations for loan programs.
• Customer Friendly Attitude
• Telephone Etiquette/Willingness to Help
• Proficient in Microsoft Word and Excel
• Understanding of the Fair Credit Act
• Understanding of Federal Regulations for Loan Programs such as Perkins and NSLDS
• Background Check Contingencies - Criminal History Check - Credit Check
• Required Document Attachments: - Resume - Cover Letter - List of References with contact information

Nice To Haves

• Some college coursework in business, accounting, or another finance area is highly desirable.
• The successful candidate will have excellent customer service skills and be proficient in Microsoft Word and Excel.

Responsibilities

• Under direct supervision the primary responsibilities are the account maintenance of Federal Loan Programs (Perkins, LDS, HPSL, PCL, Nursing, and NFLP), Institutional Loan programs and outstanding tuition account receivables which includes exit paperwork, loan benefits, and revenue collection until paid in full for portion of the alphabet A-F.
• Understanding and following federal and institutional guidelines for processing benefits and collection revenue on all loan funds for portion of the alphabet A-F.
• Working with the Bursar’s Office and Financial Aid to ensure proper holds are put on accounts and communication is open to the students.
• Records ACH, credit card, and check payments in CRC daily and prepares deposit.
• Prints monthly batch mail including invoices, benefit mail, and due diligence.

Benefits

• Mercer University offers a variety of benefits for eligible employees including comprehensive health insurance (for self and dependents), generous retirement contributions
• tuition waivers
• paid vacation and sick leave
• technology discounts, schedules that allow for work-life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1-10 employees