Student Loans Collection Manager

CONTINENTAL SERVICE GROUP LLC • Cheektowaga, NY

8h

About The Position

Manage and develop assigned staff with the purpose of increasing productivity and maintaining compliance expectations.

Requirements

• High School Diploma or GED
• Six (6) months of Management or Supervisory experience
• Proven ability to achieve goals and meet deadlines.
• Quick learner, adaptable to change, dependable and self-managed.
• Demonstrated experience with assisting and developing subordinates or co-workers in the learning of new programs and processes and evaluating staff.
• Ability to motivate and encourage others to excel.
• Ability to learn and navigate our internal collection systems.
• Strong Talk-off and skip tracing abilities.
• Intermediate level of proficiency with Excel and Word
• Effectively communicate with staff and upper management for feedback regarding processes used in production.
• Effectively communicate with other department managers and essential personnel (such as HR, Compliance, Finance)
• Ability to travel up to 10% of the time.
• Ability to travel between ConServes offices as needed.
• Legally eligible to work in the United States
• Ability to obtain and maintain Government Security Clearance
• Ability to obtain and maintain State Collections Licensure
• No conflicts of interest with ConServe or our Client
• Occasionally lift and/or move up to 25 pounds.
• Ability to sit or remain sedentary for your entire work shift (8-, 9-, or 10-hour shift)
• Ability to talk and listen on a phone or in person for your entire work shift (8-, 9-, or 10-hour shift)
• Ability to type on a computer for extended periods.
• Ability to stand up your entire work shift (8-, 9-, or 10-hour shift)

Nice To Haves

• Associate or bachelor’s Degree or equivalent combination of education and experience preferred.
• Six (6) months of collection experience preferred.

Responsibilities

• Communicate objectives, game plans, and other topics as assigned by Operations Management
• Develop and train all existing and new staff on current duties, responsibilities, and activities to meet goals and fulfill requirements of position.
• Review staff’s basic activity daily; perform weekly monitoring and work audits.
• Perform regular evaluations with all staff and provide feedback, guidance training and if necessary disciplinary action.
• Identify areas and personnel needing improvement and devise and implement with management solutions to improve overall process.
• Ensure execution of agendas and schedules as defined by Management.
• Lead by example by demonstrating a positive and enthusiastic attitude for others to follow.
• Utilize and conduct RIO's for each category of employee on a regular basis to provide feedback, guidance, training and recommendations for improvement.
• Achieve personal monthly performance objectives & fulfill all RIO expectations.
• Review and approve schedules and timekeeping records.
• Adherence to ConServe’s Blueprint Quality Management System (QMS), Code of Conduct, and Compliance program
• Ensure all QMS work instructions, policies and procedures regarding Frontline activities are up to date and adhere to the policies.
• Reinforce and retraining on all QMS work instructions, policies, procedures and forms with staff.
• Perform all Payroll and Time and Attendance duties, as assigned and within the given deadlines.
• Identify and train potential candidates for advancement.
• Accomplishes all task as appropriately assigned or requested.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED