Student Loan Call Center Representative

ECMC Group • Minneapolis, MN

4d • $20 - $22 • Hybrid

About The Position

ECMC Group is a nonprofit corporation focused on helping students succeed. Headquartered in Minneapolis, ECMC Group and its family of companies provide financial tools and services, as well as funding for innovative programs to help students achieve their academic and professional goals. Job Summary Under direct supervision, contacts student loan borrowers throughout loan lifecycle to discuss their ability to repay their student loans and offer options for keeping/bringing the loan current.

Requirements

• High School diploma or GED
• At least one year office/business, clerical or customer service experience

Nice To Haves

• 1 year experience working in a call center
• 1 year working in financial industry, including student loans, collections and/or banking
• Bilingual in Spanish and English

Responsibilities

• Makes outbound calls to students and references to counsel them on options to manage student loans and to keep/bring loans to a current status through payment, forbearance or deferment
• Communicates by telephone and/or in writing/email to borrowers to inform them of their responsibilities and the consequences of default
• Receives predictive telephone dialer system transfers and handles them within required measures
• Maintains clear, concise, and accurate documentation of borrower accounts, including all contact made and received
• Maintains current and accurate knowledge of laws and regulations affecting the repayment of student loans, including the consequences of default, and the various payment/deferment options available to borrowers
• Updates loan status on Loan Tracker
• Conducts internet/social media searches to locate new contact information for student loan borrowers
• Participates in work group activities to solve problems or improve processes
• Performs other related duties as assigned

Benefits

• Health & wellness benefits: Medical, dental, and vision insurance plan options, with a generous employer subsidy.
• Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.
• Financial benefits: Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential, holiday time off, paid time off accrual starting at 20 days/year and commuter subsidy.
• Education benefits: Tuition reimbursement up to $10,500/year for approved programs and student loan payment reimbursement up to $4,800/year. Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees