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As a Part-time Library Associate I, a typical day may include the following… Provide exceptional customer service by teaching and assisting customers with checkout and other circulation-related tasks. Assist customers with library card accounts, including processing applications, verifying and updating account information, and accepting payment on accounts, with latitude to resolve customer complaints. Assist customers in utilizing library tools, including the library's website and databases, digital material formats, the Online Public Access Catalog (OPAC), copiers, computers, printers, etc. Assist customers in utilizing internet and electronic resources, including websites, social media sites, job search sites, email accounts, online forms, etc. Assist customers with Microsoft Office Suite products, including Word, Excel, and PowerPoint. Proactively seek out customers to offer assistance in all parts of the library or department. Suggest books and authors to customers upon request and assist customers in locating and reserving library materials. Provide accurate information about library resources and services to customers. Explain the policies, procedures and code of conduct to customers. Refer to appropriate supervisory level as needed. Perform routine collection maintenance tasks according to assignment. Assist in checking in returned materials, pulling reserve items for customer pickup, and returning materials to the shelves. Offer programming support and conduct programs under the direction of a supervisor. Utilize library e-mail on a daily basis in order to stay informed about library matters. Advise customers of LPL Customer Use of Library Spaces and Computer and Internet Use policies or refer to supervisor/manager as appropriate. Respect the facility and work environment by keeping work area neat, handling minor cleanups, and reporting maintenance issues promptly and appropriately. Interact and communicate pleasantly and effectively with diverse customers and staff, maintaining a positive and professional demeanor and providing friendly courteous service. Performs other duties as assigned.
